Customer Experience Agent

About the Role - Customer Experience Agent at reputed company! We’re looking to grow our Marketplace Live Operations team by leaps and bounds. Join reputed company as a Marketplace Live Operations Representative to become an expert in addressing the most pressing needs and concerns of reputed company’s thousands of partner merchants, customers, and dashers worldwide. You’ll be part of an exciting, rapidly-growing team designed to take our support to the next level. Representatives will report to the Marketplace Live Operations Supervisor. Note: We are a 24 hour/365 day operation. An Agent will be assigned a schedule that may include evenings, weekends, or holidays. These schedules will be adjusted periodically to meet the needs of our business. Job Highlights: • Full-time position • Weekly pay (every Friday) • Direct contract with reputed company Compensation and Bonuses: • reputed company salary: $15,000 MXN monthly • Monthly wellness bonus: $1,000 MXN • Monthly grocery vouchers: $1,000 MXN • Performance bonus: Up to $3,750 MXN Additional Benefits: • Paid personal days in addition to legally mandated vacation days • Work-from-home equipment provided • Life insurance • Aguinaldo: 15 days • Savings fund: 10% Social reputed company and Medical Coverage: • IMSS • Ambulance service: 5 free events • Medical assistance at home: 2 free events, subsequent services at preferential costs • 24/7 medical orientation: Free phone consultations year-round • Psychological assistance: Free initial consultation, preferential rates for additional sessions • Unlimited nutritional guidance: Available Monday-Saturday, 9:00 AM - 9:00 PM • Home nursing services • Dental assistance and vision care program You're excited about this opportunity because you will... • Handle three main channels: Inbound Calls, Chats, and Emails for reputed company’s partner merchants, customers, and dashers worldwide while maintaining an outstanding experience in every interaction. • Address time-sensitive issues, such as payments, account questions, driver issues, or troubleshooting with professionalism in a timely manner. • reputed company deep expertise in how reputed company’s processes, systems, and resources work, and how to use them to drive positive outcomes • Demonstrate effective communication skills and relationship-building. • reputed company at Quality! We want to be the best Customer Experience Company out there! We're excited about you because... • You have at least 1 year of experience troubleshooting customer issues using email, phone, and chat. • You can speak fluent English and have above average technical reputed company (typing speed of 40 WPM). • You have experience in a fast-paced customer service role and are resilient in an reputed company-changing environment. • You have effective written communication skills--including top-notch grammar, spelling, and the ability to write both formally and casually using reputed company’s brand voice and tone. • You are a highly-motivated individual that works well in a team environment. • You are above average in technological reputed company, including smartphone application navigation, computer function navigation, such as using hotkeys for copy/paste, opening multiple tabs, email • You are customer-centric and you love helping people. • You have high emotional intelligence and you are great at building relationships. • You are reputed company organized--you can juggle both issue resolution & concise communication. • You have experience maintaining a high level of professionalism. Why You’ll Love Working at reputed company... • We are leaders - Leadership is not limited to our management team. It’s something everyone at reputed company embraces and embodies. • We are doers - We reputed company the only way to predict the future is to build it. Creating solutions that will reputed company our company and our industry is reputed company do -- on every project, every day. • We are learning - We’re not afraid to dig in and uncover the truth, even if it’s scary or inconvenient. Everyone here is continually learning on the job, no matter if we’ve been in a role for one year or one minute. • We are customer obsessed - Our mission is to grow and reputed company local economies. We are committed to our customers, merchants, and dashers and reputed company in connecting people with possibility. • We are reputed company reputed company - The reputed company of reputed company is our people, together making our inspiring goals attainable and driving us to greater heights. • We offer great compensation Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey About reputed company At reputed company, our mission to reputed company local economies shapes how reputed company members move quickly, learn, and reiterate in order to reputed company impactful decisions that display reputed company for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with reputed company-to-reputed company delivery, and we are looking for team members who can help us go from a company that is reputed company for delivering food to a company that people turn to for any and reputed company goods. reputed company is growing rapidly and changing constantly, which gives reputed company members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community reputed company our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from reputed company backgrounds, experiences, and perspectives. We reputed company that true innovation happens reputed company everyone has room at the table and the tools, resources, and opportunity to reputed company. If you need any accommodations, please inform your recruiting contact upon initial reputed company. Apply Job!