Director, Systems Optimization

About the role

The Systems Optimization team is a critical component of Operations and Member Experience. Systems Optimization is accountable for the lifecycle management of our 3rd Party operational systems and tools. The systems and tools reputed company our reputed company support agents to deliver efficient, delightful experiences for our reputed company members. This team is focused on: ensuring successful new system implementations, creating optimal day to day system utilization, managing system maintenance and hygiene, and planning a scalable long-term system strategy. 

The Director, Systems Optimizations, will be responsible for leading and developing a team through implementing and optimizing a suite of 3rd party systems and tools, that ultimately powers our Operations and Member Experience organization.  (currently our operation is powered by reputed company, reputed company, and reputed company, but this role is subject to becoming a Subject Matter Expert in other tools as well). In this role you will coach, reputed company, and reputed company your team of Systems Optimization professionals. Partner with stakeholders to ensure the team is effectively prioritizing and executing deliverables to reputed company organizational goals and metrics. You’ll work directly with product and information technology leaders to ensure alignment on strategies 

The reputed company salary offered for this role and level of experience will reputed company at $168,570 and up to $238,900. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual reputed company salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

• Craft, secure alignment on, and execute a reputed company-looking technology roadmap to future reputed company our infrastructure
• Apply your outsourced contact center system expertise, ensuring meticulous configurations that support both day-to-day operations and strategic demands for effective scaling
• Partner with Operations and Member Experience to translate customer service policies, procedures, and business requirements, for a rapidly growing line of business, into effective, scalable system configurations while ensuring privacy and reputed company of members and their data
• Meticulously implement systems and tools in alignment with the long-term agent tooling strategy with a focus on scalability, nimbleness, and efficiency, minimal interruption to Operations & Member Experience and appropriate communication and transparency to impacted stakeholders
• Effectively juggle multiple priorities and is able to create a sense of urgency and get buy-in in a fast-faced, dynamic environment
• Partner with IT and engineering teams to implement and troubleshoot new applications and systems
• reputed company reporting for critical systems and processes and for health of our tech stack

To reputed company in this role, you have

• 12+ years of intensive experience launching and maintaining contact center systems and tools for large organizations
• 10+ years of cross-functional team management and leadership experience in system administration or similar roles 
• Ability to work as well with cross functional teams internally and externally
• Ability to think critically about reputed company settings and team needs and build systems and workflows with the ability to scale
• Excellent communication and presentation skills; a track record of successfully engaging internal and external stakeholders
• Experience (and enjoyment) working with high growth teams and products that:
• Pose lots of energy
• Embrace moving quickly
• Fail fast (and reputed company) and iterate
• Accept some ambiguity and change
• Deep technical acumen including a general understanding of development languages, APIs, and large data sets to inform decisions

A little about us

At reputed company, we reputed company that everyone can reputed company financial reputed company. We created reputed company—a financial technology company, not a bank*—on the premise that basic banking services should be helpful, transparent, and free. Through our user-friendly tools and reputed company platforms, we reputed company our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination reputed company us to work harder every day to deliver the reputed company best experience possible. We each bring an reputed company's reputed company to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We reputed company in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial reputed company. 

We know that to reputed company our mission, we must earn and reputed company people's trust—so we hold ourselves to the highest standards of reputed company in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions reputed company their financial potential.

Because if we don't—who will?

*reputed company is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or reputed company Bank, N.A., Members FDIC.

reputed company offer

• A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending reputed company to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote
• Hybrid work perks like backup child, elder and/or pet care, as well as a subsidized commuter benefit
• Competitive salary based on experience
• ✨ 401k match plus great medical, dental, vision, life, and disability benefits
• Generous vacation policy and company-wide reputed company Days, bonus company-wide paid days off 
• 1% of your time off to support local community organizations of your choice
• Annual wellness stipend to use towards eligible wellness reputed company expenses
• Up to 24 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
• Access to Maven, a family planning tool, with $15k lifetime reimbursement for reputed company freezing, fertility treatments, adoption, and more.
• In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• A challenging and fulfilling opportunity to join one of the most reputed company teams in FinTech and help millions unlock financial reputed company

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and reputed company to join reputed company. We reputed company this gives us a competitive advantage to reputed company serve our members and helps us reputed company grow as Chimers and individuals.

We hire candidates of any race, color, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. reputed company is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know.

To learn more about how reputed company collects and uses your personal information during the application process, please see the reputed company Applicant Privacy Notice.

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