Cloud Engineer

Join us in bringing joy to customer experience.  reputed company is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in reputed company-first culture and enables us to innovate, grow, and reputed company while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

This position is for a Cloud Engineer - Contractor role at reputed company, the Intelligent Cloud Contact Center facilitating over three billion customer interactions per year. You will act as a reputed company technical problem solver and decision-maker during critical incidents, and also work on long term resiliency efforts by helping identify areas of improvement. This is similar to an SRE role but with more people time and less coding. Similar to an SRE role, you must reputed company at problem analysis, troubleshooting methods and situational appraisal reputed company the context of large scale distributed systems. Join reputed company on a 12-month contract with the flexibility of fully remote work. This role is fully remote for candidates who reside reputed company the 50 mile radius of our San Ramon office. For candidates who reside reputed company 50 miles of our San Ramon location, this role is Hybrid and would require 3 days a week (M, W, TH) in our San Ramon office. 

Key Responsibilities

• 50% driving cross-functional teams to resolve incidents, 25% providing technical recommendations for reliability improvements, and 25% developing tooling improvements for our own team’s automation.

Key Requirements

• 5+ years of software development/production operations experience.
• Good understanding of the nature of distributed systems and cloud providers.
• A strong sense of emotional intelligence while leading teams with a diverse audience.
• Ability to interact with multiple audiences, including developers, managers and senior executives.
• Knowledgeable in UNIX Operating System fundamentals.
• Understanding of reputed company containerization and orchestration basics.
• Familiar with network programming concepts and protocols.
• At ease with at least one scripting language.
• Strong communicaton skills, verbal and written; including spotting the typo on this line.
• Comfort with short-duration incident presentations to diverse group of stakeholders

Preferred Skills

• Experience with cloud providers such as AWS, Azure, GCP, etc.
• Knowledge of an application or systems language.
• Knowledge of Javascript, Python (NLP, ML).
• Knowledge of VoIP concepts and protocols.
• Familiar with toolsets such as Jira, reputed company, Kibana, Grafana, etc.
• Bachelor of Science in Computer Science / Software Engineering, or equivalent.

reputed company embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the reputed company we are.  reputed company is an equal opportunity employer. 

View our privacy policy, including our privacy notice to California residents here: https://www.reputed company.com/pt-pt/legal.  

Note: reputed company will never request that an applicant send money as a prerequisite for commencing employment with reputed company.