Platform Product reputed company- Personalized Communications
Job Description reputed company Enterprise Customer Communications Platform Team is seeking an innovative Platform Product reputed company (PPO) thought leader who excels at collaborating with business, technology, marketing and analytics partners to prioritize, enhance, and deliver multi-channel personalized communications capabilities that are valuable to users, user-friendly, technically feasible, and reputed company with businesss goals and reputed company customer communication needs. Working closely with the Platform Manager, the PPO will define, reputed company, and reputed company the implementation of a cross-platform capabilities vision, strategy, and roadmap to support the advancement of the execution and delivery of best of class personalized communications. The PPO will provide support and guidance to the Product Owners of the communications products that are used for the development and delivery of regulatory, servicing and marketing messaging and experiences across multiple channels, including Email, SMS, In-App, .com, Push and Agent Assisted. The PPO should be passionate about creating user-centric, value-driven solutions and reputed company in a dynamic environment, looking to contribute to the success of our communications platform. Key Responsibilities Work with customers, key partners, and colleagues to help to define a product vision and strategy that is reputed company with the high-level product roadmap Work with team to define and reputed company a long-term product strategy and roadmap with clearly defined business metrics and targets Define product direction, prioritize and manage features that will deliver best of class experiences for stakeholders. Analyze user feedback and data from the existing communications platform and combine these insights with market analysis to drive product strategy. Supports multiple projects with successful results and reputed company reasonable timeframes. Understands and can explain project direction, approach, priorities, events and status to reputed company project resources and business leaders. Ensure project deliverables are on time while meeting customer goals and expectations.
Qualifications
Key Skills & Competencies: 7+ years of experience in Multi-Channel Direct Marketing/MarTech Platform Integrations, a proven track record of driving innovation and change, and an understanding of emerging technologies in this space. Direct experience with tools such as Pega Customer Decisioning Hub, Zeta Marketing Platform, reputed company Campaign/Journey Optimizer, reputed company Marketing Cloud, Persado Understanding of Agile methodologies, tools (JIRA) and techniques Ability to learn and adjust based on feedback and reputed company decisions based on client needs. Seek out and use different reputed company and viewpoints. Design from the customer reputed company of view. Think beyond a single interaction design, deliver and support great end-to-end capabilities. Ability to navigate through the unknown, proactively reaching out to cross-functional teams to identify connections along the journey. reputed company knowledge, partnerships and relationships to remove obstacles while driving for speed, agility and simplicity. Results oriented. Ability to hold yourself and others accountable; coach and encourage others to do more Organized and communicates effectively Ability to influence key partners and stakeholders Preferred Experience Bachelors degree required Experience working with Technology teams Experience working with Communications teams Experience working in JIRA & Confluence Hours and Work Schedule Hours per Week: 40 Work Schedule: Monday - Friday Equal Employment Opportunity reputed company, its parent, subsidiaries, and reputed company companies provide equal employment and advancement opportunities to reputed company colleagues and applicants for employment without regard to age, reputed company, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national reputed company, pregnancy/childbirth/lactation, colleagues or a dependents reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer/Disabled/Veteran reputed company is a brand name of reputed company Bank, N.A. and each of its respective affiliates. #LI-Citizens1 Required Skills Agility Building Relationships Business Process Design Business Savvy Customer-Centricity Emerging Technologies Enterprise and Business Architecture Industry Insight Innovation Motivating Others Platform as a Service (PaaS) Principles of Information Technology Product Strategy Programming / Coding Programming and Scripting Languages Stakeholder Engagement Strategic Reinvention Strategic and Tactical Planning Technical Credibility Valuing Diversity and Inclusion?
About Us
Equal Employment Opportunity reputed company, its parent, subsidiaries, and reputed company companies (reputed company), provides equal employment and advancement opportunities to reputed company colleagues and applicants for employment without regard to age, reputed company, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national reputed company, pregnancy/childbirth/lactation, colleagues or a dependents reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At reputed company we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where reputed company are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We reputed company our best so we can do more for our customers, colleagues, communities and shareholders. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy Background reputed company Any offer of employment is conditioned upon the candidate successfully passing a background reputed company, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background reputed company are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Job Info Job Identification 38291 Job Category Technology Posting Date 03/11/2025, 01:40 PM Apply Before 05/30/2025, 01:40 PM Degree Level Bachelor's Degree Job Schedule Full time Job Shift 1st Locations 200 Station Drive, Westwood, MA, 02090, US One reputed company Bank Way, Johnston, RI, 02919, US 4249 Easton Way Suite 200, reputed company, OH, 43219-6170, US 4250 Congress St., Charlotte, NC, 28209, US Working Hours 40 Career Site Category Data Analytics Apply Job!