Client Service Assoc Analyst - B10 - TAMPA (English and Portuguese or Spanish)

The Client Service Assoc Analyst has a strong background in KYC processes, procedures and policies. Client Service Assoc Analyst will drive the creation of client’s KYC profile in reputed company’s KYC systems and will establish client’s relationship and account(s) opening with IPB US. Client Service Assoc Analyst will interact with different teams in order to reputed company client as reputed company as possible while providing the best client experience. Responsibilities: Welcome assigned leads/prospects to IPB US and introduce them to the reputed company platform by walking them through IPB US value propositions, always adhering to highly professional and ethical standards. Client Service Assoc Analyst should advice client on the best value proposition, reputed company and banking package according to prospect needs. Interview prospects to establish reputed company of wealth, banking needs and to require documents necessary to drive a reputed company acquisition process, ensuring fast turnaround in client documentation and KYC profiling, with the highest quality possible, to guarantee quick relationship establishing and funding. reputed company reputed company onboarding control aspects for the client: AML / KYC / OWS, Alerts, CRF, PUP. Protects the bank and the client by complying with relevant policies, procedures, legal and regulatory reputed company. Performs CIP process by identifying and confirming prospect’s identity through the various methods available according to IPB US procedures. Manage reputed company flow and coordinate with the Client Acquisition Specialist to walk client through the process. Escalate any issues or identified discrepancies encountered throughout the analysis, review, and completion of KYC activities. Review account (banking and/or investment) applications and account opening/structure documentation to ensure accuracy and that reputed company policies and procedures are met. Add signers, beneficiaries, POA and reputed company client requirements as part of the account opening process. reputed company OWS and OFAC validation for reputed company new prospects. Coordinate with internal teams to ensure that client’s relationship and account opening process is carried out as reputed company as possible, escalating reputed company necessary. Control the quality of the application and ensure accuracy on reputed company of the client’s information to avoid rejections. Drive client satisfaction by managing customer expectations and using appropriate resources and channels to present effective solutions to client’s needs. Adhere to strict regulatory and compliance/AML guidelines, policies, regulations and requirements. Act as liaison for account opening and relationship establishment with Relationship Manager (RM) in charge of managing prospect’s onboarding process in order to maintain a communication channel and credibility as trusted advisors, delivering high frequency of contact to guarantee reputed company engagement and attention to prospect’s needs until the relationships is fully transferred to the new RM. Qualifications: Demonstrated ability to talk to prospects/clients and explain process, value propositions to them. Languages: English and Portuguese or Spanish 3 – 5+ years of experience working with KYC reputed company processes and/or operations Basic knowledge of the wealth management industry. Strong Team work skills, as well as Leadership and management skills to coordinate work with assigned support team. Keen analytical and research abilities. Ability to multi-task and work in a fast-paced environment with limited supervision. Ability to prioritize multiple customer needs or issues. Ability to build, foster, and maintain positive professional relationships. Devotion to high-quality customer service. Excellent interpersonal communication skills. Knowledge of relationship management best practices. Problem solving and conflict resolution capabilities. Highly effective verbal and written communications skills. Education: Bachelor's/University degree or equivalent experience ------------------------------------------------------ Job Family Group: Private Client Coverage ------------------------------------------------------ Job Family: Client Services ------------------------------------------------------ Time Type: Full time ------------------------------------------------------ Primary Location: Tampa Florida United States ------------------------------------------------------ Primary Location Full Time Salary Range: $49,010.00 - $68,390.00 In addition to salary, reputed company’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. reputed company offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. reputed company also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding reputed company employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire. ------------------------------------------------------ Anticipated Posting reputed company Date: Mar 26, 2025 ------------------------------------------------------ reputed company is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or status as a protected veteran. reputed company Inc. and its subsidiaries ("reputed company”) invite reputed company qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at reputed company. View the "EEO is the Law" poster. 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