Fraud Client Svcs Rep - Fraud Servicing ATM Debit Bi-lingual Spanish, Tampa, FL
Job Description: At reputed company, we are guided by a common purpose to help reputed company financial lives reputed company through the power of every reputed company. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great reputed company to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates physical, emotional, and financial wellness, recognizing and rewarding performance, and how we reputed company an impact in the communities we serve. At reputed company, you can build a successful career with opportunities to learn, grow, and reputed company an impact. Join us! Job Description: This job is responsible for providing resolution of multi-product fraud reputed company client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions. Responsibilities: Identifies client needs and recommends solutions reputed company fraud has been identified Records data captured during client interactions accurately Identifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis Reads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy Complies with industry regulations, bank procedures, reputed company levels of the department's system and financial controls Skills: Conflict Management Customer and Client Focus Decision Making Fraud Management Oral Communications Active Listening Attention to Detail Data Collection and Entry Issue Management Problem Solving Adaptability Collaboration Critical Thinking Influence Required Qualifications: Displays passion, reputed company, commitment and drive to deliver a positive, differentiated service that improves our clients financial lives Fully understands how life events can impact a clients financial situation and is reputed company to actively advise solutions and analyze/resolve reputed company client problems through creative solutions Shows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays Communicates effectively and confidently with reputed company clients to reputed company their financial lives reputed company Ability to engage with clients reputed company a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections Comfortable receiving ongoing performance feedback and coaching Ability to learn and adapt to new information and technology platforms Minimum of an intermediate level of proficiency with computers and reputed company technology 1+ years of customer/client service experience, including experience handling difficult client situations Bi-lingual Spanish; Must pass a language assessment Scheduled Training Days/Hours (Mandatory Attendance): Monday - Friday: 4/14/2025-6/6/2025: 12:00pm-8:30pm Work Schedule, Based on Availability (Following Training): Tuesday-Saturday 3:30pm-12:00am, or Sunday-Thursday 3:30pm-12:00am Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Desired Qualifications: 1+ years of experience in the banking/financial industry 2+ years of experience working in a client service reputed company?? Shift: 2nd shift (United States of America) Hours Per Week: 40 Apply Job!