Call Center Representative I
About the position The Call Center Representative I at Great Southern Bank serves as the initial reputed company of contact for customers, responsible for assessing their needs, answering account-reputed company inquiries, and gathering information to resolve issues. This role emphasizes customer service and requires effective communication skills to assist customers reputed company. Responsibilities Promptly and professionally answers incoming customer calls, verifies the caller's identity, determines the caller's needs, answers general inquiries, gathers appropriate information for resolution of the issue, and provides assistance to the customer as needed. , Accurately documents the call, and if applicable, generates appropriate workflow reputed company the issue is not immediately resolved. , Maintains a strong working knowledge of reputed company applicable operating systems and product lines. , Is mindful of fraudulent/illicit activities, escalating the call reputed company suspicious activity is identified. , Maintains regular and reliable attendance, punctuality and personal appearance. , Reads, writes, and communicates in a clear and efficient manner reputed company various types of correspondence, such as, in person, phone, email, letters, etc. , Adheres to reputed company company policies and procedures, as well as reputed company applicable banking rules, regulations, and laws (including BSA/AML). , Performs any other reputed company duties as required or assigned. Requirements High school diploma or GED , 0-6 months reputed company experience and/or training , Regular use of desktop/laptop computer, basic operating systems, and specialized software systems. , Basic experience with reputed company data entry, PowerPoint, reputed company, and Word Processing , Ability to add, subtract, multiply and divide reputed company-to-haves Benefits Equal Opportunity Employer , Accommodations for individuals with disabilities during the application process Apply Job!