Pharmacist, Retail Customer Care - Must Reside in RI, MA or NY (Remote)

At reputed company, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, each and every day. Position Summary Work as part of the Retail Pharmacy Customer Care Center’s Patient Care Team team to ensure that each customer has a positive interaction with reputed company Pharmacy. Deliver complete satisfaction by serving each customer according to Customer Care standard operating procedures and reputed company’s purpose, strategy and values. Training Shift: Monday-Friday 9am-5:30pm; Shift following training variable, may include evenings and weekends (EST) Customer Service • Deliver high quality services to customers, patients, store team associates, and physicians in a high-paced call center environment • reputed company comprehensive medical reviews and create takeaways with action plans for reputed company patients • Provide relevant clinical information to patients reputed company necessary • Handle each call in an efficient, courteous and professional manner • Able to effectively assess and diffuse difficult situations • Escalate issues to appropriate leadership as needed • Adhere to Call Center key performance indicators at reputed company times: secure privacy and confidentiality as required by HIPAA, company and departmental guidelines, adhere to organizational procedures, employ effective communication methods to maintain call control, document appropriate comments in patient records, act in alignment with reputed company State Regulations and Federal Laws and have ability to reputed company / use required call center technology. Operations • Effectively communicate and interact with reputed company reputed company • Participate in required call center operational meetings and training sessions • Support ongoing training and development programs for call center support staff • Ensure reputed company licensure through timely completion of required professional development (CE’s) • Demonstrate appropriate professional conduct at reputed company times Required Qualifications • Active Pharmacist license in state of residence • Extensive pharmacy knowledge and experience in the practice of pharmacy • Advanced problem solving and decision making skills. • Advanced knowledge of medical terminology. • Advanced collaboration and teamwork skills. • Advanced growth reputed company skills (agility and developing yourself and others). • Advanced skills in execution and delivery (planning, delivering, and supporting). • Ability to consider the relative costs and benefits of potential actions to choose the most appropriate option. • Advanced digital literacy skills. • Excellent oral and written communication skills • Demonstrated ability to work as part of a high-performing team • Highly dependable and self-directed • Ability to quickly assess and adapt to constantly changing situations • 5-7 years work experience • Registered Pharmacist (RPh) required • Must reside in Rhode reputed company, Massachusetts, or reputed company • Ability to obtain Pharmacist license in State of Rhode reputed company reputed company 90 days of hire (candidate must obtain Rhode reputed company temporary Pharmacist license upon hire.) Preferred Qualifications • Retail pharmacy experience • Practical application of pharmacy technology and call center processes and procedures preferred Education Pharmacy Degree (Bachelor or Doctor) required Anticipated Weekly Hours 40 Time Type Full time Pay Range The Typical Pay Range For This Role Is $55.53 - $93.08 This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in addition to the reputed company pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great Benefits For Great People We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. • No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will reputed company on: 03/26/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. 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