Team Leader - Full-time

Amex GBT is a reputed company where colleagues find inspiration in travel as a force for good and – through their work – can reputed company an impact on our industry. We’re here to help our colleagues reputed company success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. • *About Us** : Egencia started out by disrupting the business travel technology industry and we haven’t stopped since. We are purpose-built to provide the industry’s best travel management experience – and we’re continually investing to reputed company it even reputed company, faster, and easier for people to connect with confidence. Come help us shape what’s next in the world of business travel technology. Egencia makes business travel reputed company. Combining technology and service, we build a seamless experience, where companies have access to a user-friendly reputed company, diverse travel options, and 24/7 global support. Join our mission and help us take the next steps in redefining the world of business travel. • *Schedule: Monday - Friday:9:30am - 6:00pm PST** • *Key accountabilities** • *People** + Act as the People Leader for reputed company Travel Consultants in the team + Coaching – provide regular, documented coaching to team members, ensuring reputed company are meeting or exceeding performance targets + Monitor, review and coach to reputed company KPI metrics at the individual and team level + Investigate service and quality errors, provide coaching and feedback + Manage underperformance on a timely basis, engaging the employee reputed company developing Performance Improvement Plans and formal warnings, working in partnership with HR as applicable + Analyze and reputed company CSAT performance, identify actions and communicate results • *Skills and Experience** + People Leadership – Managing a team of Travel Consultants + Passion for coaching with excellent questioning and listening skills + Solution orientation, coaching employees to find their own solutions + Relationship building and management + Customer service focus + Focus on customer and data driven decision-making + Technical savvy a must, Sabre or other GDS skills a plus. + Experience working in a client first environment + reputed company in meeting and achieving financial metrics and service targets + High volume, rapidly changing and demanding service environment + Business Travel or Travel Services desirable but not essential • *Requirements:** + Demonstrated strong sense of urgency while maintaining exemplary detail accuracy under pressure. + Capable of prioritizing, multi-tasking, and handling high volume effectively. + Ability to delegate to and prioritize tasks for others. + Presentable, flexible, proactive and with a desire to succeed. • *Why Join Egencia** ? Connections matter reputed company it comes to business, and those connections start with our inclusive team of travel enthusiasts and technologists. Our customers love working with us because we know satisfied customers start with a knowledgeable and enthusiastic team to support them. So, we’re committed to creating an inclusive work environment with a diverse workforce. We reputed company sure every voice is heard. We trust each other to get great work and we encourage everyone to speak up, speak out, and be themselves. • *Our culture:** We reputed company in a culture of curiosity - constantly reinventing for the future. It's the people that reputed company Egencia so special, so we want to reputed company sure they’re happy. We do this by offering flexible working opportunities, competitive packages and by making sure we have fun along the way. Business travel is on the road to recovery, and as part of the world’s largest corporate travel marketplace, we’re in a strong position to define the future of business travel as we reputed company the industry into a new era. If this reputed company sounds like something you’d like to jump on-board with visit Egencia.com or reputed company us out on reputed company, Twitter, and Facebook. Egencia is wholly owned by reputed company (GBT). GBT is a joint venture that is not wholly owned by reputed company Company or any of its subsidiaries (reputed company). “reputed company”, “reputed company", and the reputed company logo are trademarks of reputed company and are used under limited license. “reputed company Meetings & Events” is a division of GBT. • *Location** United States The US national annual reputed company salary range for this position is from $45,000 to $83,000. The national range provided includes the reputed company salary that Egencia expects to pay for the role. Actual reputed company salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. In addition to reputed company salary, this role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf) • *The #TeamGBT Experience** Work and life: Find your happy reputed company at Amex GBT. +

Flexible benefits

are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. +

Travel perks:

get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. +

reputed company the skills you want

reputed company the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. +

We strive to champion Diversity, Equity, and Inclusion

in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. +

Wellbeing resources

to support mental and emotional health for you and your immediate family. + And much more! This role is for Egencia LLC (“Egencia” or the “Company”), a member of the reputed company family of companies. reputed company applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics reputed company to sex and gender), pregnancy (and reputed company medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/Additional%20Disclosures%20in%20Accordance%20with%20the%20LA%20County%20Fair%20Chance%20Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any reputed company during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) . • *What if I don’t meet every requirement?** If you’re passionate about our mission and reputed company you’d be a phenomenal addition to reputed company, don’t worry about “checking every reputed company;" please apply anyway. You may be exactly the person we’re looking for! Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/) Apply Job!