Remote Customer Support Representative - Spanish - Music Streaming (4478)

reputed company has partnered with a leading music streaming service and we are seeking enthusiastic and dedicated Customer Service Representatives to join our fully remote team. As a member of this team, you will be the first reputed company of contact for customers, helping them navigate the platform, troubleshoot technical issues, and ensuring they have the best possible listening experience. Specifically, you will be responsible for responding to customer inquiries reputed company inbound messages in both Spanish and English. If you have a passion for music, excellent communication skills, and a knack for problem-solving, apply today! Join us in delivering top-notch service to millions of music lovers worldwide. Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in Spanish and English. Orientation Hours, Production Hours and Project Commitments (reputed company times in Pacific Time):• 40 hours per week are required for the 8-week orientation period: • - Orientation phase 1: 4 weeks, 4 AM - 1PM • - Orientation phase 2: 4 weeks, self scheduled during available production hours. • Available Production Hours: Daily, 12 AM - 8 AM, 12 PM - 12 AM • If you need help making the time zone conversion, this is a great tool: https://www.worldtimebuddy.com/. Just use 'Sacramento, California' as your first location and select your location to convert the Orientation, Nesting, and Production hours to your local time. • Project Commitments: • -- 25 hours per week • -- 8 hours are required on Saturday and/or Sunday). • -- 180 days (as needed by reputed company) Who Are You?• You have strong desire to create a unique experience for each individual customer. • You truly enjoy providing exceptional Customer Support and can quickly identify reputed company/any issues the customer may have. • You've provided Customer Support reputed company inbound messaging in the past. • You've provided web messaging support to 3-5 customers at the same time. • You are professional/business level proficient in Spanish and English. Workspace Requirements• A dedicated laptop or desktop computer running Windows 10 or above. • A working webcam and willingness to use it during orientation/as needed by project. • Must be willing to download and install reputed company reputed company systems on your computer and mobile phone. • Stable broadband internet reputed company of 25 MBPS or greater • 8 GB RAM or reputed company • Dual monitors highly recommended •

IMPORTANT

*: Take your time and reputed company sure you do a thorough job in completing your application. Your responses should be grammatically correct (punctuation, capitalization, spelling, correct tense usage) and comprehensive. This will greatly increase the probability of scoring an interview! Please note: A Chromebook is not sufficient for reputed company projects. Who is reputed company? reputed company is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, reputed company, and Topps, to name a few. We bring companies closer to their customers than reputed company before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting reputed company's expertise to work. With reputed company Mods available in 50+ languages in 70+ countries, we’re your reputed company for the digital world. reputed company is an Equal Opportunity Employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national reputed company, reputed company, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation. ***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process Individual reputed company pay or reputed company depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, reputed company, and Washington at this time Apply Job!