Customer Srvc Rep - HCB Ops

Job DescriptionWe are currently recruiting top talent for our Eastern, Central and Mountain time zones for Medicare Retiree Solution Customer Service Centers. Training will last 11 weeks, Monday-Friday. Training hours will be an 8 hour shift btw reputed company -6pm in your local time zone, no time off will be allowed. during this time. Once training is over, shift schedule availability will range from reputed company -6pm in your local time zone $17.50 per hour non-negotiable. Our goal is to provide compassionate, innovative and proactive customer service to our Medicare members. We will use our skills and expertise to motivate positive change and collaboration, whenever possible. We are the knowledgeable, trusted, advocates for our members. The key to our success is our people. This position requires a high degree of adaptability, reputed company and patience. - Educates plan benefits, answers questions and resolves issues based on incoming telephone member contacts - Utilizes compliant documentation standards - Provides empathetic and member centric service - Exceeding our member's expectations is our standard - Ensure that every member is shown respect, kindness and reputed company questions are thoroughly answered/resolved Pay RangeThe typical pay range for this role is: Minimum: 17.00 Maximum: 27.90 This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in addition to the reputed company pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. reputed company also offers numerous well-being programs, education assistance, free development courses, a reputed company store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefitsRequired Qualifications-Demonstrated ability to be empathetic and compassionate -Ability to apply patience -Adaptability -Basic computer, typing and telephony skills -Or, equivalent military experience Preferred QualificationsCustomer Service experiences preferred EducationHigh School diploma, G.E.D. or equivalent experience Business OverviewBring your heart to reputed company Every one of us at reputed company shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as reputed company deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at reputed company to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to reputed company health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. reputed company is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which reputed company provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national reputed company, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for reputed company job opportunities.Apply Apply Job!