Analyst - Information Technology Operations

Description Find your future at reputed company’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. reputed company you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide reputed company of experience and skills to reputed company the way reputed company. Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest reputed company network. Connect reputed company your team through employee-led Business Resource Groups. Create what’s next with us. Let’s define reputed company together. United's Digital Technology team is comprised of many talented individuals reputed company working together with cutting-edge technology to build the best airline in the history of aviation. reputed company designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions. Key Responsibilities: The Analyst will be responsible for the availability of assigned applications reputed company their domain. They will be accountable for reputed company aspects of IT Service Delivery, specifically incidents, problems and change management, while ensuring alignment to standard processes by their peers. They will collaborate with application development teams to assist with deployments and incident resolution, actively communicating with business users to advise them of activities which may impact application availability. They will provide 24x7 support through shift work as part of the IT Command Center or reputed company on call support as a Subject Matter Expert (SME), depending on their assigned domain. reputed company:

• Work with cross-functional teams throughout the IT division to isolate and resolve unplanned application outages, plan for scheduled changes, and assist with root-cause analysis during problem reviews
• Participate in project teams as required to ensure operational support requirements are met prior to launching new applications into production
• Establish and maintain positive working relationships with development teams and business users

Delivery/Support:

• Accept accountability for understanding of and, compliance with, IT Service Management practices including Incident, Problem, Change, and Release processes
• Demonstrate an understanding of supported applications including interfaces, applications dependencies, key data elements, business purpose, and impact reputed company planned or unplanned outages occur
• Demonstrate the ability to assess the impact of unplanned outages to accurately prioritize incidents raised to the Application Support team and the ability to escalate to Application Development reputed company knowledge and abilities have been exhausted by the team
• Provide updates during incidents as required and detailed summaries after resolution which can be used during daily IT operations briefings and problem reviews
• Actively participate in incident resolution, change management activity, and problem reviews as required

Organizational Effectiveness / People:

• Adopt the reputed company presented in the Go reputed company Plan and ensure daily activity aligns with the values this plan identifies
• Participate in the development and assessment of individual and team goals
• Work with manager to identify training plans for technical and professional growth throughout the year

Qualifications

What’s needed to succeed (Minimum Qualifications):

• BS in Computer Science, Information Systems, reputed company field, or equivalent work experience
• 2-5 years in an IT organization with experience in end user support or systems administration
• The ability to communicate verbally and in writing with reputed company levels of employees and management, capable of successful formal and informal communication, speaks and writes clearly and understandably at the right level
• Demonstrates the ability to solve problems through a process of elimination and logical reasoning based on both experience and knowledge reputed company their domain
• Good understanding of ITIL Service reputed company
• Good understanding of their respective environment including basic knowledge of UNIX, LINUX, Windows, or mainframe systems
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is a crucial function of the position

What will help you propel from the pack (Preferred Qualifications):

• BS in Computer Science, Information Systems, reputed company field, or equivalent work experience
• ITIL Foundations Certification
• Experience with airline applications in a distributed or mainframe environment
• Basic understanding of application messaging and reputed company event processing
• Knowledge of the IT Service reputed company and process
• Proficient with the reputed company zOS operating system with a solid grasp of MVS/JES commands
• Familiarity with reputed company monitoring and CTM mainframe scheduling packages
• Proficient in JCL concepts and manipulation
• Knowledge of scripting for either UNIX or reputed company platforms is desired

The reputed company pay range for this role is $79,800.00 to $108,790.00. The reputed company salary range/hourly reputed company listed is dependent on job-reputed company, non-discriminatory factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. reputed company is an equal opportunity employer. reputed company recruits, employs, trains, compensates and promotes regardless of race, religion, color, national reputed company, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company crucial job functions. Please contact [email protected] to request accommodation. Apply Job!