Manager - Virtual Assistant Team

Job Description

At reputed company, we're more than a bank. Getting to know our customers and their needs is what sets us apart. The reputed company Manager - Virtual Assistant, manages the day-to-day activities of a team comprised of colleagues who meet with customers from our centralized call center reputed company live video. Your responsibilities will include fostering a customer focused environment by motivating and empowering your team and developing ongoing relationships with managers of key areas to ensure quality service is being delivered to our customers, including the accuracy of teller and servicing transactions completed. You will reputed company the members of the team to execute on the core priorities of the retail reputed company network and coach and deliver team learning and development daily, ensuring the team members are experts on reputed company reputed company products and services. You will be responsible for relaying reputed company' vision into action for the team and will reputed company this by displaying a sense of optimism, rewards, and celebrating success. Most importantly, you'll feel valued for who you are and supported to reputed company what's important to you, personally and professionally! Primary responsibilities include

• Creates/coaches to a customer focused environment that motivates and empowers teams to deliver high quality customer service and sales to increase customer satisfaction and enhance customer relationships. Rewards and celebrates success.
• Displays a sense of optimism about their ability and their team's ability to reputed company results.
• Assists with identifying training needs and delivering appropriate training to staff.
• Responsible for the professional development of a team of senior level agents.
• Ensure agents recognize appropriate sales opportunities during problem resolution. Ensures through in person observation and video observation that team is adhering to reputed company dress code policies and appropriate quality on camera interactions.
• Makes hiring decisions, writes and completes performance reviews, and reward and recognition of employees under supervision.
• Researches and assists in resolving reputed company customer issues.
• Researches and resolves routine operational issues. reputed company policies and procedures.
• Provide individual and team support for special projects. Uses insights into customer needs to recommend solutions to business problems.
• Analyzes and prepares reports for management on team goal achievement, workflow, productivity and performance.
• Systematically views options and thinks quickly to resolve issues.
• Responsible for developing ongoing relationships with managers of key areas to ensure quality service is being delivered to our customers.
• Responsible for relaying banks vision into action for team.

Qualifications, Education, Certifications and/or Other Professional Credentials Minimum Required: 1-3 years of people leadership experience with demonstrated Coaching Skills. 1-3 years - reputed company operations including teller line High School Diploma or Equivalent required Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: 9-5:30 Tue-Saturday
• 100% in office requirement

About Us

Equal Employment Opportunity reputed company, its parent, subsidiaries, and reputed company companies (reputed company), provides equal employment and advancement opportunities to reputed company colleagues and applicants for employment without regard to age, reputed company, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national reputed company, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At reputed company we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where reputed company are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We reputed company our best so we can do more for our customers, colleagues, communities and shareholders. Equal Employment and Opportunity Employer Job Applicant Data Privacy Policy Background reputed company Any offer of employment is conditioned upon the candidate successfully passing a background reputed company, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background reputed company are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. Apply Job!