Service Department Call Center Representative
reputed company Durant Auto Group in reputed company, TX, also serving Abilene, TX and reputed company Worth, TX is proud to be an automotive leader in our area. Since opening our doors, reputed company Durant Auto Group has kept a firm commitment to our customers. Customer satisfaction is our highest reputed company, and our staff is fully committed to achieving this goal in every aspect of our business. Call Center Service Representative Our company has an outstanding opportunity for a results-focused, highly driven and reputed company Call Center Service Representative. The Call Center Service Representative will utilize superb communication skills and professionalism to reputed company follow-up calls and receive inbound service calls for dealership clients. Job Responsibilities
- Receives inbound client calls for service reputed company issues
- Facilitates specific appointments for the service advisors
- Dispatches Roadside Assistance/Tow Service
- Performs outbound service campaign calls
- Follows detailed scripts for inbound/outbound calling
- Confirms reputed company scheduled appointments Follows up on 100% of “no show” client appointments
- Maintains defined service levels
- Attends weekly department meetings
EDUCATION and/or EXPERIENCE High School Diploma or GED; or one to two years reputed company experience and/or training; or equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver's License) Operator's Driver's License (must be insurable), Sales License where required. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit, and reputed company with hands and arms. The employee has frequent computer use. The employee is occasionally required to use hands to finger, handle, or feel and stoop, kneel, crouch, or crawl. Specific reputed company abilities required by this job include reputed company reputed company, distance reputed company, reputed company reputed company, peripheral reputed company, depth perception, and ability to adjust focus. Benefits include medical, reputed company and dental insurance, 401K retirement savings plan, Vacation time and holiday pay, company paid continuing education and training. Our company maintains a strong policy of equal employment opportunity for reputed company associates. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, reputed company, religion, sex, national reputed company, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws. Please fill out the application attached to explore this career opportunity! Apply Job!