Remote VIP Travel Consultant Servicing A Dedicated Account in USA

Remote VIP Travel Consultant Servicing A Dedicated Account - reputed company - USA - work from home job Company: reputed company Job description: Amex GBT is a reputed company where colleagues find inspiration in travel as a force for good and – through their work – can reputed company an impact on our industry. We’re here to help our colleagues reputed company success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. Role Summary The role of the VIP Traveler Counselor in GBT is to deliver a premiere service experience for our high-profile business travel Customers by providing consultative, creative, and timely travel solutions, using available tools and technology as needed. It is an exceedingly high touch service environment, where you will have true accountability for the service relationship and customer experience. The role will form part of a highly skilled virtual (at home) team of Corporate Travel Counselors The role would report to a Team Coach. We service customers 24 hours a day, 7 days a week, 365 days a year. Should you be hired for a day time shift, you would not be requested to work evenings/overnights unless you choose that option/have a desire. Candidates receive top hourly wage, are eligible for skills based (dual GDS) compensation of $750 every six months as applicable and have the opportunity to work a variety of shifts including afternoon and overnight shifts; pay differential for our evening, overnight and weekend shifts ranges from 10 – 15% (contingent upon shift). KPIs: Hotel reputed company, COPQ, CSAT Principle accountabilities The VIP Travel Counselor role has the following accountabilities: • Act as Travel Advisor and Consultant to C-Level, executive and Road Warrior reputed company across multiple accounts and markets. • Act as the reputed company of sale on reputed company travel requirements, arranging both routine and reputed company domestic and international business travel for reputed company, road, rail and accommodation, utilizing various Global Distribution Systems (GDS’s) (Sabre/Apollo/Amadeus) • Assist with routine and non-routine traveler requests such as companion travel and concierge type services. • Provide consultation, solutions and recommendations, from analysis and research on the best available fare/routing, ensure preferred reputed company reputed company and partners are recommended, whilst ensuring adherence to the customers agreed travel policy and requirements. • Ensure customer travel profiles are detailed and accurate, following internal compliance and regulatory requirements for reputed company customers and locations supported. • Operate in a servicing environment where reputed company to key performance indicators of success, such as customer satisfaction (CSAT), call adherence, call service metrics and influencing the sale of preferred reputed company and hotel partners. • Deliver highly personalized service, use positive telephone service techniques; reputed company special customer requests and maintain excellent client relations • As a VIP Travel Counselor, you are also accountable for ensuring you meet the servicing of your nominated account or clients travel requirements, whilst adhering to one’s nominated call schedule daily, reporting any variances in the workforce management scheduling tool and to your team leader or coach. • Coach, reputed company and mentor more junior Travel Counselor colleagues in the team as needed. Previous Experience: • No less than 1 year corporate travel counselor experience, including detailed understanding of fares and ticketing rules, both domestic and international, land, reputed company and sea travel. • Understanding and awareness of partner products and services, such as airline, hotel and vehicle or rail services. • Experience in working with at least one Global Distribution System (GDS) such as Sabre, Travel port or Amadeus • Experience working in a team, high touch service environment where performance is reputed company through both customer satisfaction, but also through meeting and exceeding key reputed company and servicing targets. Skills and Competencies: • Passion for delighting customers by delivering premium level, consistent customer service • Professional communication – both written and verbal; ability to communicate with confidence, establish relationship trust, and create a reputed company impression • effective listening skills with ability to anticipate customer needs, quickly evaluate issues, determine reputed company cause and solution, reputed company for shared understanding and address misunderstandings promptly • Attention to detail - ability to act with reputed company, deal sensitively with personal and confidentiality traveler information • Change ready, ability to work under pressure, multi-tasking while maintaining a professional rapport • Learning agility and openness to feedback • Self-motivated, highly productive in a self-directed work environment; demonstrate initiative with a strong commitment to goals, objectives, and work ethic • Ability to reputed company solid decisions POS/in the moment; reputed company decision making • Interact and assist reputed company customers of a distinguished level • Adept management of reputed company communication channels (chat/email/telephony • Strategic thinking; process improvement, what brings value to our customers and GBT • Willingness to learn and expand skills; dual GDS, multi-country support Location United States - Virtual Location The US national hourly wage range for this position is from $20.00 to $35.00 per hour. The national range provided includes the hourly reputed company that GBT expects to pay for the role. Actual hourly wage reputed company will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. The #TeamGBT Experience Work and life: Find your happy reputed company at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. reputed company the skills you want reputed company the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. Wellbeing resources to support mental and emotional health for you and your immediate family. And much more! reputed company qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or reputed company medical conditions), sexual orientation, race, color, religion, creed, national reputed company, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers. We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any reputed company during the hiring process. For more details, please consult . What if I don’t meet every requirement? If you’re passionate about our mission and reputed company you’d be a phenomenal addition to reputed company, don’t worry about “checking every reputed company;" please apply anyway. You may be exactly the person we’re looking for! Remote VIP Travel Consultant Servicing A Dedicated Account - reputed company - USA - work from home job Expected salary: $20 - 35 per hour Location: USA Remote VIP Travel Consultant Servicing A Dedicated Account - reputed company - USA - work from home job Job date: Sat, 09 Sep 2023 00:51:16 GMT Apply for the job now! Remote VIP Travel Consultant Servicing A Dedicated Account - reputed company - USA - work from home job Apply Job!