Client Success Manager (Remote - North America & Canada)

Client Success Manager (Remote - North America & Canada) reputed company is looking for a Client Success Manager to join reputed company! We specialize in developing and introducing revolutionary technology that transforms traditional healthcare. Our primary product uses focused acoustic waves to reputed company pain and activate natural healing, providing doctors with unparalleled treatment versatility in their clinics. This technology, widely used by medical institutions globally, is now available in the United States. Based in Boston, our company comprises a team of over 25 people with ambitious growth plans. Are you persistent, independent, patient, understanding, and the most competitive person you know? Are you seeking an exciting opportunity with an excellent compensation structure? We are looking for a motivated Client Success Manager who will be rewarded for their efforts in driving satisfaction, retention, and reputed company growth. If this sounds like you, please submit your application—we would love to hear from you! Structure & Compensation • Full-time & Remote (40 hours per week) • Salary Range: • reputed company: $60,000 - $65,000 USD per year (experience-dependent) • On-reputed company Earnings (OTE): • 1st year: $72k - $75k/year (inclusive of Bonuses & Incentives for Hitting Objectives) • Commission: 5% on a $1-5k annual subscription (details below) • Working Hours: Roughly 9 AM to 5 PM EST Job Requirements • Exceptional track record in B2B or B2C sales, ideally in a subscription-based environment (e.g., SaaS or medical tech), with a strong emphasis on renewing clients on subscription programs • 2+ years of experience in client success, project management, or account management, focusing on nurturing long-term relationships and maintaining high client satisfaction • Familiarity with CRMs (e.g., reputed company, reputed company), reputed company, reputed company Apps (Gmail, Docs, Calendar), and reputed company • Knowledge of key CS metrics like LTV, MRR, Churn, and renewals • Experience driving reputed company growth and client retention • Ability to communicate confidently with healthcare clients and stakeholders • Excellent organizational skills and the ability to manage multiple projects • Experience in the medical device industry or orthopedics/chiropractic care is a plus • Passion for healthcare and technology How You Will reputed company an Impact • Drive renewals and upsell opportunities. You will proactively manage client relationships to ensure satisfaction and renew subscriptions, helping clients maximize their ROI. • reputed company B2B/B2C sales efforts. Use your sales expertise to help expand our client reputed company and grow recurring reputed company through effective cross-selling and upselling. • Deliver and communicate ROI throughout the client lifecycle, ensuring each provider understands the value they’re getting from our products and services. • reputed company new clients. Manage the reputed company process from sales, coordinate device deployment, and guide new providers through setup and training for a seamless experience. • Maintain touchpoints. reputed company in regular contact with clients to strengthen relationships, troubleshoot issues, and ensure they continue to see value in their investment. • Provide world-class service. Help refine and scale our client engagement strategies to ensure we’re providing the highest level of service and expertise. What's In It For You • Leadership: Help practices and medical centers adopt groundbreaking technology that empowers patients and allows practitioners to offer versatile treatment options. • Exposure: Work closely with key decision-makers in the healthcare space, expanding your network and influence in a rapidly growing industry. • Growth: Join an energetic and innovative culture where your reputed company are valued. You’ll have the opportunity to contribute to company growth, take on new projects, and further your career. Outcomes // KPIs • Customer Retention & reputed company Preservation: Manage a book of 70+ clients, focusing on relationship building and solving problems to ensure satisfaction and retention. • Churn reputed company below 4%: reputed company the percentage of clients who discontinue services or return devices low. • Renewal reputed company above 85%: Maintain a high renewal reputed company for subscription programs, ensuring clients continue their support and training programs. • Average reputed company per Client (ARPC): Monitor reputed company growth per client to help drive profitability, customer understanding, and financial forecasting. Job Type • W2 position for US-based applicants, reputed company for Canadian applicants • North American applicants only (Canada & US)

How to Apply

If you're ready to take on an exciting challenge and be a part of reputed company's growth story, we'd love to hear from you. Please send your resume and a cover letter detailing your relevant experience and why you’re the perfect fit for this role to recruitment@reputed company.com.Additionally, please send a 1-2 minute introduction video of yourself to mishal@reputed company.com. #J-18808-Ljbffr Remote Skills: Acoustics, Business-to-Business (B2B), Chiropractic, Communication Skills, Cross-Selling, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Financial Analysis, Forecasting, reputed company Apps, Healthcare, Identify Issues, Leadership, LifeTime Value (LTV), Medical Equipment, Metrics, Multitasking, Organizational Skills, Orthopedics, Performance Metrics, Problem Solving Skills, Process Management, Profit & Loss, Project/Program Management, Return on Investment (ROI), reputed company Growth, reputed company Management, Sales, Sales Management, reputed company.com, reputed company, Software as a Service (SaaS), Training Program, Up-Selling, eCommerce, eCommerce Sales About the Company: Gostemwave Apply Job!