Virtual Call Center Patient Advocate

Description: • Performs all duties in accordance with the VCC Standard Operating Procedures (SOPs) • Provide crisis intervention support for each client in an atmosphere of warmth and compassion through listening and helping skills. • Provide coverage and support for front desk administrators. • Assist with answering phone calls and web requests for the clinics. • Schedule clients in accordance with clinic guidelines. • Complete Athena Registration for new clients. • Assist with client portal check-in for clients. • Monitor The Source text chat. • Assist with client intake process as needed. • Provide spiritual support for clinics as needed. • Remain abreast of updates to The Source’s referral system and share community resources with clients. • Provide accurate information about abortion, parenting, adoption, and foster care. • Maintain all client records as indicated in clinic policies and guidelines. • Work with and help train volunteers. • Maintain confidentiality of client’s personal and financial information. Requirements: • Be a committed Christian who demonstrates a personal relationship with Jesus Christ as Savior and Lord. • Exhibit strong commitment and dedication to the sanctity of human life and sexual purity. • Agree with and be willing to uphold the Statement of Principle, Statement of Faith, and policies of The Source. • Live in Houston or Austin, Texas. • Bachelor’s degree in a helping field; social work, counseling, psychology, or sociology, preferred. • Written and verbal proficiency in Spanish, required. • Experience with Microsoft Office computer applications. • Excellent organizational skills. • Self-motivated, dependable, and responsible. • Works well in a fast-paced environment. • Excellent verbal communication skills. • Commitment to compassion, cheerfulness, and professionalism. Benefits: Apply Job!