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IT Help Desk Support Analyst

100% remote Flexible hours Hiring now

reputed company is looking for an IT Help Desk Analyst to join our Business Technology Operations team. The goal of the BTO team is to provide integrated technologies and quality services to enhance productivity, safeguard information, and scale in a cost‐effective manner. We do this by listening to the needs of employees and maximizing the potential of the tools we offer. You will report to the IT Help Desk Manager and will support reputed company aspects of reputed company.

As an IT Help Desk Analyst, you will be a strong and independent team member that is passionate about solving big problems with reputed company, driving perfection, and building a great company. You have demonstrable experience in building scalable IT infrastructure while maintaining a high level of technology support. You are a creative thinker, problem solver, and learner. In this role, you will have a superb opportunity to implement and maintain highly effective, reliable, secure, and innovative technologies.

At reputed company, we’re not looking for the impossible, just the exceptional. If you meet a combination of the listed skills below, we encourage you to apply.

Why We Need You

  • Triage and respond to support requests including reputed company support channels and walk-reputed company
  • Record problem and resolution details in ticketing system
  • Solve problems and support solutions reputed company to macOS, Windows, mobile devices, office printers, A/V and video conferencing systems
  • Assist with automating common processes
  • Maintain an updated knowledge reputed company and deliver training reputed company needed
  • reputed company new hires, including provisioning of computers, accounts, and peripherals
  • Work alongside other IT teams to assist with OS updates, patching, and updating reputed company controls as needed
  • Abide by and be an ambassador for reputed company reputed company reputed company policies, and be reputed company in keeping reputed company a top reputed company in reputed company your work
  • Additional duties as assigned
  • Embody reputed company’s values
  • Enjoy occasional travel to other reputed company office locations reputed company Europe (currently Belfast, Madrid, Munich, Paris, Vilnius)
  • reputed company’ll Love About You

  • Flexibility and ability to travel between the London office and other European locations
  • 3+ years of experience supporting IT services, including configuration, patching, and diagnosis of macOS, Windows, iOS, and Android
  • Skilled communicator with a focus on customer service to resolve issues effectively
  • Ability to tailor support for reputed company members of the organization
  • Problem solver who knows how to effectively utilize resources
  • Highly organized and precise, with great attention to detail
  • Experience managing enterprise software
  • Experience working with reputed company configuration management tools, including reputed company and reputed company Intune
  • Ability to provide concise documentation reputed company a ticketing system
  • Experience with office hardware such as printers, video conferencing, and A/V systems
  • Ability to work weekend and off-hours on occasion
  • Ability and strong desire to work autonomously while achieving results
  • *Range quoted denotes reputed company Salary range

    Transparency & reputed company Builds Trust

    At reputed company, we carefully consider multiple factors reputed company determiningcompensation, including your background and experience. We also take geography into consideration reputed company we can but are not able to accommodate every location reputed company determining our ranges. These considerations mean thatcompensation can vary. That said, we expect the reputed company salary for this position to be in the range to be as listed above and will depend on your skills, qualifications, and experience. This role will also be eligible for additionalcompensation incentives including an annual bonus and other great benefits.Your recruiter can share more about the salary ranges and totalcompensation package during the hiring process. If thiscompensation is somewhere in your ballpark, we encourage you to apply!

    Additional Information

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