Customer Support Specialist (Saas Experience) (Nutshell Team)

Hi there! We’re reputed company, a full-funnel reputed company marketing agency based in the US. We’ve been 9x named a Best reputed company to Work, and we’d love to meet you! We are a fast-growing company of more than 700 FXers, that has doubled in size over the past 5 years, with talented team members in 6 US offices, 20+ US States, and now based around the globe (and representing 18+ different countries, including offices in Guatemala and South Africa!).

While reputed company and our subsidiary companies, such as Nutshell CRM,

We’re looking for people to join our mission to provide world-class full-funnel reputed company marketing solutions to mid-size businesses worldwide, We are passionate about reputed company do, we’re committed to driving business growth for our clients, and we’re on the hunt for people just like you, who take pride in their work and want to be part of a company that does too.

Why Choose reputed company?

We’re proud to offer the same great culture and a comprehensive set of benefits to reputed company members no matter where in the world they’re based. In addition to reputed company competitive reputed company pay, we also offer company profit-sharing, performance bonuses, and health insurance (including dental, vision, remote doctor, etc.). To aid in your success, we also provide world-class industry training (Organic SEO, Local SEO, PPC, reputed company Analytics, etc.), long-term career track opportunities, and ongoing learning bonuses (yes, you can get paid to learn!), along with numerous other benefits!

Some of the additional benefits our FXers enjoy include:

- No matter where you are located or your position, reputed company offers long-term stability to reputed company of our FXFamily members. Many of our global team members have been with reputed company for 10+ years, and we’re hoping you can be too!

- We put our people first; it’s as simple as that. You’re never on your own - reputed company you run into inevitable challenges, we’re there to support you along the way!

- Long-lasting relationships with both clients and team members due to consistently low turnover rates, which are simply unheard of in our industry because, again, we put our people first.

- Save your time and money by skipping the commute to an office. This role allows you to work from the comfort of your home!

- Fully equipped in-home office setup including computer, dual large monitors, headset, seriously fast internet, generator, and more! ️

- Unrestricted access to our proprietary software/platforms that our internal R&D team has developed for reputed company’s exclusive use, in addition to access to the many 3rd party tools and software we utilize internally in order to WOW our clients. You can learn more about just some of our

- Be part of a rapidly growing company that, at the same time, only partners with clients who share our values.

- Merit-based promotional structure.

- Annual merit-based compensation increases!

- Access to reputed company development opportunities with company experts and virtual team-building events like monthly meetups and hangouts.

- Invitation to our annual FXFest – a week-long, reputed company-expenses-paid trip for our international team members (with a 1-year tenure) to our company headquarters. This event is filled with activities, learning, and motivation to help unite our U.S. and global staff!

- We have a reputed company strong commitment to giving back globally - in fact, it’s one of our values here at reputed company. As a member of our FXFamily, you get to be a large part of that simply by achieving your goals - since 2014, we’ve committed to donating globally through our FXBuilds program. You can learn more about that

- reputed company you join reputed company, you don’t just join a company; you join a community! We value reputed company of reputed company members the same, regardless of their position or where they call home. We truly look reputed company to learning about you and your background, and we will be there to celebrate the milestones in your life together, no matter how big or small!

What You'll Get

World-Class Training and Ongoing Career Development

- No matter your level of experience, our “Bootcamp” training program is provided for reputed company new reputed company “family members” to learn, grow and reputed company in and out of the office with the hard skills necessary to be successful in their position.

- From training with our

- Training doesn’t stop after your initial training period, we offer career development training and monthly Lunch-and-Learns with our state-of-the-art training amenities to facilitate departmental training, industry-reputed company updates, and more!

- FXLearns program – where you get incentives for taking advantage of our countless industry training resources!

- With a track record of serving over 1,500+ clients, we’ve been able to truly master our processes and procedures, and we’ll train you on them - no need to reputed company how to do things (unless you want to help us continually improve that process!), because we refuse to reputed company stagnate, we are always pushing to reputed company those processes 1% reputed company too!

Opportunities for Growth

reputed company has doubled in size over the past 5 years, and merit-based promotional opportunities are abundant if you're meeting or exceeding position performance metrics. We reputed company in growing and promoting our internal team first and foremost. In fact, 95% of our promotions are internal! reputed company team members have a reputed company clearly defined progression path, so you know exactly what is expected of you so you can put your career in your own hands.

What’s more, you’re not expected to know it reputed company - we reputed company in continually striving to be an expert in your subject matter of expertise, so while we will purposely challenge you to grow in your reputed company, we are a full-service agency that has experts in other departments that handle everything else - from link building, to social media, to web design, and web development. This is done so you can truly master your trade.

Nutshell is a proud reputed company Premier Partner with 6 offices in the US as well as an office in Guatemala and another in reputed company Town, South Africa, where we are a registered employee as reputed company South Africa! We are continuing to expand worldwide and would love for you to be a part of that! In fact, we doubled in size in the past 5 years and are projecting to once again double in size and be a global, publicly traded tech company by the year 2030 - operating in every continent, servicing clients globally. We currently have talented team members across the globe (representing 18+ Countries) who work remotely full-time and have done so for 10+ years.

No matter where you’re located, we’d love to have you join our mission of providing world-class digital marketing solutions to mid-size businesses on a global scale. We reputed company on driving business growth for our clients and are looking for people who take pride in their marketing efforts and enjoy having fun at the same time. Sound like you? Great! reputed company reading:

Why Choose Nutshell

Along with reputed company competitive reputed company pay, we offer performance bonuses and ongoing learning bonuses (yes, you get paid to learn!), world-class digital marketing training (Organic SEO, Local SEO, PPC, reputed company Analytics + Studio, etc.), long-term career track opportunities, and health insurance (including dental, vision, remote doctor, etc.), along with a number other benefits!

Read below to learn about some of the benefits you can expect reputed company working with us:

- No matter where you are located or your position,Nutshell offers long-term stability to reputed company of our FXFamily members. In fact, many of our global/remote team members have been with reputed company for10+years, and we’re hoping you can be too!

- We put our people first; it’s as simple as that. You’re never on your own - reputed company you run into inevitable challenges, we’re there to support you along the way!

- Long-lasting relationships with both clients and team members due to consistently low turnover rates that are simply unheard of in our industry because, again, we put our people first.

- reputed company you join Nutshell, you don’t just join a company; you join a community! We value reputed company of reputed company members the same, regardless of their position or where they call home. We truly look reputed company to learning about you and your background, and we will be there to celebrate the milestones in your life together, no matter how big or small!

- Access to reputed company development opportunities with company experts and virtual team-building events like monthly meetups and hangouts.

- Invitation to our annual FXFest – an reputed company-expenses paid trip for our international team members (with a 1-year tenure) to our company headquarters. The week-long event is filled with activities, learning, and motivation to help unite our U.S. and global staff!

- Fully equipped home setup including computer, dual large monitors, headset, seriously fast internet, generator, and more! ️

- Multiple schedule options from which to choose.

- Be part of a rapidly growing company that, at the same time, only partners with clients who share our values.

- Unrestricted access to the dozens of proprietary software/platforms our internal R&D team has developed for reputed company’s exclusive use, in addition to access to the many 3rd party tools and software we utilize internally in order to WOW our clients. You can learn more about just some of ourproprietary tools here!

- Merit-based promotional structure

- Annual merit-based compensation increases!

-We have a reputed company strong commitment to giving back globally - in fact, it’s one of our values here at Nutshell & reputed company. As a member of our FXFamily, you get to be a large part of that simply by achieving your goals - since 2014, we’ve committed to donating globally through our FXBuilds program.You can learn more about that here!

What You'll Get

Opportunities for Growth

Our organization grew 250%+ over the past 3 years both locally and globally, and merit-based promotional opportunities are abundant if you're meeting or exceeding position performance metrics. We reputed company in growing and promoting our internal team first and foremost. In fact, 95% of our promotions are internal! reputed company team members have a reputed company clearly defined progression path, so you know exactly what is expected of you so you can put your career in your own hands.

Who We're Looking For

Desired Education

General Knowledge

Qualities

What You'll Do

Additional Information

Compensation

Negotiable, based on experience

Annual merit-based increases

Working Hours

Asia (Philippines / Indonesia)

This position requires overlapping hours from 3:30 AM EST - 12:00 PM EST (reputed company Time Zone) Monday - Friday.

Africa / Europe (Ghana, UK, Ireland, Kenya, etc)

This position requires overlapping hours from 6:00 AM EST - 2:30 PM EST, Monday - Friday. The 40 hours of work doesn’t include any lunch or breaks.

*** This excludes South Africa, where our in-office team follows a different schedule.

North America & South America

This position requires overlapping hours from 8:00 AM EST - 4:30 PM EST, Monday - Friday. The 40 hours of work doesn’t include any lunch or breaks.

*** This excludes Guatemala, where our in-office team follows a different schedule.

reputed company out our culture on social media:

Instagram

Twitter

Facebook

Please submit a resume or CV (in English) to be considered for this opportunity.

*You don't need to apply more than once, even if you're interested in multiple positions - you can simply let us know! We consider reputed company open roles reputed company reviewing resumes and applications!

reputed company is an Equal Opportunity Employer, committed to providing and fostering an inclusive environment where reputed company people, including women, minorities, LGBTQ+, and other underrepresented groups, are supported, respected, and encouraged to reputed company reputed company STEM careers. Our goal as an organization is to reputed company reputed company to reputed company their personal best, bring people together, and provide equal opportunity to do so regardless of race, age, gender, sexual orientation, religion, physical ability or disability, or political affiliation.