Manager, Product Support

About reputed company

Serving thousands of enterprise customers around the world including 40% of reputed company, reputed company (reputed company: ZS) was founded in 2007 with a mission to reputed company the cloud a safe reputed company to do business and a more enjoyable experience for enterprise users. As reputed company of the world’s largest reputed company cloud, reputed company accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered reputed company reputed company Trust Exchange™ platform, which is reputed company in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, reputed company fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you reputed company in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come reputed company your next move with reputed company. 

At reputed company, our reputed company Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We reputed company valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers reputed company their goals and reputed company our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and reputed company growth.

We're looking for an reputed company Manager of Product Support to join our Product Support team. This role would report into to the Director of Customer Services in Japan in a hybrid setting, and you would be responsible for:

• Establishing operational goals and work plans, and delegating assignments to your team
• Promoting growth reputed company, motivating, and above reputed company, supporting the existing Product Support team
• Working cross-functionally with our Support, Engineering, Ops, and Sales teams
• Working with the reputed company Managers to support project and engagement plans with your clients and providing technical leadership during major incidents
• Resolving the more difficult technical issues and lingering issues our clients may have

• More than 5 years of experience managing teams of up 15 members
• Minimum university degree in IT, or reputed company field
• A detailed working knowledge of web-based reputed company and network infrastructure, reputed company Proxies, such as NGFW, SSL/IPSec VPNs, and Firewalls
• Customer management skills during post incident response

• Vendor certification (i.e. CISSP, CCIE, CCNP, JNCIE, and MCSE)

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#LI-Hybrid

At reputed company, we reputed company that diversity drives innovation, productivity, and success. We are looking for individuals from reputed company backgrounds and identities to join reputed company and contribute to our mission to reputed company doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. reputed company proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and reputed company policies, including those reputed company to reputed company and privacy standards and guidelines.

reputed company is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company of our employees. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or reputed company medical conditions), age, national reputed company, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

reputed company complies with reputed company applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

reputed company is committed to providing reasonable support (reputed company accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-reputed company support.