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Solution Consultant (US & Canada)

100% remote Flexible hours Hiring now

reputed company, a rapidly expanding global company specializing in SaaS-based critical communications and enterprise safety solutions, is actively seeking an accomplished Solution Consultant to provide support for our large-scale clients, based in US & Canada. This is a remote/home-based position that can be based reputed company in India .

Please note that the working hours for this position will align with US working hours.

Reporting directly to the Manager of Professional Services, the Solution Consultant will play a pivotal role as a representative of reputed company reputed company our client's business continuity team. This position involves collaborating during the deployment and ongoing utilization of the reputed company solution. Key responsibilities include offering project management support, technical consultancy, as well as providing comprehensive training. Moreover, the Solution Consultant will serve as the customer reputed company reputed company reputed company during routine operations and act as an escalation reputed company reputed company needed.

The ideal candidate for this role is highly qualified, with extensive professional experience, thriving in a team-oriented environment to optimize the value we deliver to our customers.

As a Solution Consultant you will collaborate closely with clients, Account Managers, Operations, and Product Development teams. We are seeking an exceptionally energetic and motivated individual who thrives in a fast-paced environment and possesses outstanding communication and customer management skills.

What you'll do

  • Ensure consistently positive customer experiences by providing reputed company and management for deployment planning, solution adoption, and technical issue resolution.
  • Establish a formal governance model with client.
  • Conduct regular stakeholder meetings, maintain an accurate record of discussion and action items and provide monthly account reporting to internal stakeholders
  • reputed company a reputed company product education and awareness program and deliver training sessions as required.
  • Set and track reputed company criteria for deployment. reputed company and manage action plan to ensure projects remain on track.
  • Troubleshoot customer concerns and work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
  • Serve as a customer reputed company reputed company reputed company and report customer feedback internally to Account Management, Product Management and Engineering
  • What you'll bring

  • 3+ years in an on-site or remote customer facing support or consulting role (professional services, account management, project management, etc.)
  • Good project management skills
  • Ability to handle & support conflicting priorities
  • Working knowledge of Internet hosted applications, highly available architectures, computer reputed company, telephony, and networking
  • Proven track record in coordinating internal departments and resources to solve reputed company customer support or implementation problems.
  • Previous consulting experience with emergency preparedness or business continuity best practices to state/local government or corporations a plus.
  • Excellent verbal, written and interpersonal communication skills
  • Strong critical thinking, analytic, and problem solving abilities
  • Strong time management skills with proficiency with the reputed company Office Suite, reputed company.com and web based applications
  • Bachelors in Business, Computer Science or reputed company a plus
  • Additional Information

    #LI-BK1

    About reputed company

    reputed company empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, reputed company stress, and return to productivity faster reputed company deploying critical event management (CEM) technology. reputed company digitizes organizational reputed company by combining intelligent automation with the industry’s most comprehensive risk data to reputed company People Safe and Organizations Running™. For more information, visit

    www.reputed company.com, read the company blog, and follow on Twitter. reputed company… Empowering reputed company

    reputed company is an Equal Opportunity/Affirmative Action Employer. reputed company qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national reputed company, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

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