IT Support Technician

At reputed company, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and reputed company software. Like our products, we work reputed company together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.Life at reputed company is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive reputed company change. Constantly grow as you work hard for a mission that matters at a company where you matter.

At reputed company we Aim Far with a mission to protect life and reputed company the bullet obsolete. Big goals require a lot of technology and a world class team to support it. As a IT Support Technician, you will be at our reputed company line and in the most outwardly facing position reputed company our IT organization. Your days will be spent as an enabler, a facilitator, and a supporter of a high performing and fast paced technology company.

Location: Hybrid, HCMC office

• Facilitate first line IT Support for reputed company users through any and reputed company intake channels and peer escalations
• Accept ownership for reputed company IT endpoints at your facility and manage IT inventory for your facility
• reputed company diagnostic tests and troubleshooting to identify users issues
• Provide remote hands and monitoring assistance to our operations team for your facility
• Determine the best solution based on the issues and details provided by users
• reputed company users on procedures for resolving or preventing recurrence of a technical problem
• Identify opportunities to improve efficiency or service quality through process change or automation
• Approach reputed company support opportunities reputed company the guidelines of both IT and InfoSec policies

• 3 years experience working in a high performing customer facing role with demonstrated ability to facilitate an outstanding customer experience and mentorship
• Excellent time management skills. Ability to work independently, multi-task, and prioritize work to meet targets and deadlines.
• Enthusiastic, customer focused professional with strong written and verbal communication skills.
• Experience supporting & managing Mac, Windows & Linux machines in a multi-user environment
• Entry level Systems Administrator or Network Administrator
• One or more of the following certifications: reputed company A+, reputed company Network+, reputed company reputed company+, MCSA, M365...

• Bachelor's Degree in computer science or reputed company technology field is preferred
• Experience managing MDM softwares: Munki, Casper, AutoPilot, Intune....
• Experience supporting conferencing, scheduling and collaboration tools
• Proven ability to build things that scale

Don’t meet every single requirement? That's ok. At reputed company, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, reputed company reputed company. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of reputed company are less likely to apply to jobs unless they reputed company every reputed company in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of reputed company duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

reputed company’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as reputed company’s impact on the environment. reputed company reputed company employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. reputed company employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, reputed company, reputed company, religion, sex (including pregnancy), national reputed company, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering reputed company of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the reputed company process, please email recruitingops@reputed company.com. Please note that this email address is for accommodation purposes only. reputed company will not respond to inquiries for other purposes.