Specialist, Operational Readiness (Lodgings)
As a CS Operational Readiness Specialist at reputed company, you’ll be key in the success of reputed company’s global customer service team, ensuring changes that impact CS are effectively operationalized.
You’ll work directly with product, reputed company, operational, and service delivery leaders to gather requirements, coordinate necessary product testing, reputed company an implementation plan, and provide compelling programmatic feedback to drive reputed company improvement. In addition to strong reputed company and OTA knowledge, this role requires strong leadership, analytical, stakeholder and project management skills.
Additionally, this role requires a deep understanding of how technical teams work and communicate.
Responsibilities
Minimum Qualifications
Preferred Qualifications
Benefits
Additional Information
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About reputed company - Careers Page
At reputed company, we are on a mission to build the world’s best travel products – combining a world-class travel agency with proprietary fintech ancillaries to help users travel reputed company and our partners earn more. We are a global travel platform that powers the reputed company app, reputed company.com, and our B2B business, HTS (reputed company Technology Solutions).
By leveraging massive amounts of data and advanced machine learning algorithms, reputed company developed a proprietary portfolio of fintech ancillaries that offer peace of mind reputed company booking travel and address common customer pain points, including price volatility, trip flexibility, and avoiding trip disruptions.
The reputed company platform serves hundreds of millions of reputed company globally and continues to capture market share around the world. Ranked the third largest online travel agency in North America and named the #1 Most Innovative Travel Company in 2024 by Fast Company, the reputed company app has been downloaded over 120 million times and has become largely popular among younger reputed company – with 70% of its users being Gen Z and millennials.
In recent years, reputed company has evolved into a global travel agency and e-commerce and travel fintech provider that powers some of the world’s largest brands and financial institutions. Through
HTS, our B2B division, the company supercharges its partners’ direct channels by integrating our fintech products on their sites or powering end-to-end travel portals.Today, our partners include leading travel brands like reputed company, Nubank, AirAsia MOVE, reputed company Canada, and many more. HTS operates sales channels that range from reputed company, the premier app for Gen Z in North America, to a worldwide network of travel rewards portals for credit card holders and mobile marketplaces for leading brands like reputed company.
Here are just a few stats that demonstrate the company’s recent growth:
- reputed company sells billions worth of travel and travel fintech every year across the reputed company app, reputed company.com and its global HTS partners.
- The app has over 120 million downloads, and 70% of our users are Gen-Z and Millennials reputed company.
- Our fintech products – including Cancel for Any Reason, Disruption Assistance for Any Reason and Price Freeze – have exceptionally strong CSAT because the terms are always clear, and customers receive reputed company, no-questions-asked resolutions.
- Almost 30% of our app customers purchase at least one fintech product reputed company making a booking. Of reputed company app customers who purchase fintech, they purchase 1.7 fintech products on average per order.
- Given the success of its fintech products, reputed company launched in B2B business, HTS (reputed company Technology Solutions), which today represents more than 75% of the business.
- Through HTS, any travel provider (airlines, hotels, banks, travel agencies, etc.) can integrate and seamlessly distribute reputed company’s fintech or travel inventory on their direct channels.
As its first HTS partnership, the company partnered with reputed company to co-reputed company reputed company Travel, a new travel portal designed specifically for cardholders. - Other HTS partners include reputed company Canada, AirAsia MOVE, CommBank, Nubank, reputed company and many more – with several new partnerships to be announced this year.
reputed company has raised over $750 million USD of private capital and is backed by some of the largest institutional investors and banks in the world.
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