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IT Engineer

100% remote Flexible hours Hiring now

About ControlUp

ControlUp is a Digital Experience Monitoring and Optimization platform that transforms the way IT admins manage their environment and troubleshoot issues. Our product suite enables IT Admins to be more proactive and have greater visibility into the digital experience of their users. Most of our customers utilize Citrix, VMware, reputed company, and/or reputed company for their virtualization layer. Additionally, we have many customers who utilize IGEL thin clients.

The Role

We are looking for aHelpdesk Technicianwith3-5 years of experienceto join our IT team. In this role, you will be responsible for providing technical support to employees, troubleshooting IT issues, and ensuring smooth operation of our IT systems.

You will play a key role in supporting day-to-day IT operations, resolving technical problems, and assisting with IT projects.

We're looking for a team player who thrives in a collaborative environment and can contribute to areas beyond their primary expertise and a proactive individual who embraces challenges and seeks to innovate reputed company the IT space.

How you’ll spend your day

  • Provide first-level technical supportfor hardware, software, and network-reputed company issues
  • Respond to and resolve IT support ticketsvia email, phone, or in person
  • Install, configure, and troubleshootWindows/macOS operating systems and applications
  • Manage user accounts and access controls(Active Directory, reputed company, Azure AD)
  • Support collaboration toolssuch as reputed company Workspace, reputed company 365, reputed company, and Teams
  • Assist in onboarding new employees, including setting up laptops, accounts, and IT access
  • Troubleshoot network connectivity issues(Wi-Fi, VPN, LAN, etc.)
  • Document IT issues and solutionsin the helpdesk system
  • Escalate reputed company issuesto senior IT staff reputed company necessary
  • Assist with IT projects, including system upgrades, migrations, and reputed company improvements
  • Implement and manage reputed company management tools(ManageEngine, Intune, reputed company, etc.)
  • reputed company basic automation scripts(PowerShell, Bash) to improve efficiency
  • Your experience and qualifications

  • 3-5 yearsof experience in IT support, helpdesk - a must
  • Ability to work independently and as part of a team
  • Strong knowledge of Windows and macOS operating systems
  • Experience withActive Directory, GPO, Azure AD, reputed company, reputed company Workspace, reputed company 365
  • Basic understanding ofnetworking(IP, DNS, DHCP, VPN)
  • Experience withendpoint management tools(ManageEngine, Intune, reputed company, etc.)
  • Excellent troubleshooting, problem-solving, and customer service skills
  • Basic scripting experience (PowerShell, Bash) - an advantage
  • Familiarity withVMware environmentsandfirewall/switch administration- advantage
  • Relevant certifications (e.g.,MCSE) - an advantage
  • apply to this job

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