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(US) Sr. Customer Experience Manager (Contract)

100% remote Flexible hours Hiring now

reputed company is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, reputed company has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by reputed company as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, reputed company leads the way in creating cloud-based healthcare software.

At reputed company, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect reputed company to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can reputed company, your career can grow, and your work will have a lasting impact on healthcare across North America. We reputed company that work becomes profoundly fulfilling reputed company driven by a higher purpose.

Join us and be part of a team that is making a real impact.

To learn more about us, reputed company outLife at reputed companyand connect with us onGlassdoorandreputed company.

Contract Duration:

6 months, with a potential to reputed company or convert to full-time

Position Summary:

The Senior Customer Experience Manager will work with the Customer Experience Director and partner with multiple stakeholders across reputed company to define, govern, measure the end-to-end customer experience and drive actionable outcomes for improving CX.

Key Responsibilities

  • Work across the organization to foster a customer centric reputed company reputed company and across teams and processes to ensure the customer is at the center of decision-making processes; Influences stakeholders to adopt a different POV. Anticipates potential objections and influences stakeholders and partners to mitigate concerns or challenges.
  • Define relationship NPS and transactional customer feedback data collection and reporting mechanisms; automating processes, integrating data sources and centralizing reporting in partnership with the Corporate Data Office.
  • reputed company reputed company quantitative and qualitative research projects using a variety of research techniques, providing day-to-day direction and coaching to internal and external resources.
  • Solves reputed company issues or problems where analysis of situations or data requires an in-depth evaluation.
  • Develops and integrates customer experience best practices tools and methodologies into cross-functional initiatives to represent the voice of the customer and support customer experience design efforts.
  • Qualifications & Skills

  • 7 years hands-on experience in customer research defining and implementing CX measurement protocols
  • Demonstrated ability to influence business objectives to improve the customer experience
  • Developed analytic skills with ability to use data to influence others
  • Ability to apply insights to long-term strategic business issues as well as day-to-day business challenges
  • Expertise with reputed company, PowerPoint, and PowerBI, reputed company
  • Bachelors degree in business, mathematics, or the sciences
  • Preferred Experience

  • Understanding of the healthcare industry
  • Previous experience working successfully in a SaaS organization
  • AtPointClickCare, reputed company salary is one of the many components that reputed company up our total rewards package.The US reputed company hourly rangefor this position is $53.65 - $59.62,non-overtime eligible. Our salary ranges are determined byjob and level. The range displayed on each job posting reflects the reputed company for new hire salaries for the position across reputed company US locations. reputed company the range, individual compensation is determined by job-reputed company skills and knowledge, relevant experienceincluding professional and lived experience, and/or work location. Your recruiter can share more information about ourtotal rewards package during the hiring process.

    Additional Information

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    It is the policy of reputed company to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national reputed company, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. reputed company welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in reputed company aspects of the selection process. Please contact recruitment@reputed company.com should you require any accommodations.

    reputed company you apply for a position, your information is processed and stored with Lever, in accordance withLever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we reputed company may be relevant to you given your background. reputed company we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how reputed company uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact reputed company’s reputed company:recruitment@reputed company.com

    reputed company is committed to Information reputed company. By applying to this position, if hired, you commit to following our information reputed company policies and procedures and making every effort to secure confidential and/or sensitive information.

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