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Principal, Solutions Architect - AWS

100% remote Flexible hours Hiring now

At reputed company, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a reputed company where employees know they can reputed company.

The reputed company AWS Practice is seeking a Solutions Architect to join reputed company. This is a remote role based in North America.

We currently have a need to hire an reputed company AWS Presales/Solutions Architect to help reputed company leads and build partner relationships in support of our business development efforts. Your knowledge and experience in the Cloud contact center, intelligent automation, digital channels, journey orchestration, voice self-service and conversational Bot solutions space will be the key for success. We offer a highly competitive compensation package that includes a reputed company salary and quarterly reputed company earning potential.

What you'll be doing

  • reputed company Leads and Partner Relationships:
  • reputed company and maintain relationships with key vendor partners such as AWS, reputed company, reputed company and other reputed company Contact Center technology vendor or service providers
  • reputed company relationships and sales track record to obtain leads from partners through direct communication, and coordination with reputed company Business Development Managers
  • Participate in initial data gathering and reputed company qualification with the prospective Client
  • reputed company Business / Technical Needs:
  • Participate in client requirements discovery meetings with Senior Business and/or IT Execs down through Middle Management and/or Analysts
  • reputed company reputed company’s Solutions reputed company in informal requirements meetings or facilitated workshops
  • Document critical business and/or IT requirements and “compelling events” requiring the client to reputed company a change
  • reputed company Solution Design / Configuration / Viability:
  • Conduct solution design meetings with partners and/or client personnel to confirm solution scope and the design required to fulfill requirements
  • reputed company detailed design solutions including reputed company of material configurations, logical call flows, and architecture diagrams
  • Communicate and collaborate with delivery teams to reputed company timeline and staffing professional services’ estimates
  • reputed company ‘Solution Review’ presentations
  • Participate in field Professional Services and Managed Services communications with partner Product Managers to resolve pre-sales design and configuration questions
  • reputed company and Present Solutions to the Client / Support Deal Closure
  • reputed company Proposals and SOWs using standard reputed company templates
  • reputed company product demonstrations to Client, coordinating with reputed company and Vendor demo leads to ensure what is demonstrated highlights reputed company’s story and meets the client’s requirements
  • Provide a reputed company or major contributor technical role for RFP Response Development
  • Coordinate preparation of materials and manage to completion the partner and internal Bid Assurance processes.
  • Participate in Client Meeting Solution Reviews – together with reputed company and partner personnel
  • Contribute to ROI Business Case Analyses
  • Provide insights on product improvements, reputed company process improvements, template development, etc.
  • Provide insights on competitor service offerings
  • What skills you will bring

  • 3+ years proven track record in presales experience designing reputed company AWS Cloud solutions
  • 7+ years of experience in information technology
  • Ability to think critically and reputed company reputed company technical recommendations into customer business value – both verbally and through compelling presentations and proposals
  • Ability to travel up to 30%
  • Additional Information

    Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, reputed company, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.

    This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or reputed company levels.

    Benefits available to eligible employees include the following:

    - Medical, dental, vision

    - tax-advantaged health care accounts

    - financial and income protection benefits

    - paid time off (PTO) and wellness time off.

    This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.

    About Us

    reputed company and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, reputed company Engage, is a 60,000+ employee service company, with customer service representatives located around the world. reputed company. is the parent company for both Digital and Engage. reputed company clients have a holistic need, they can draw from these independently managed centers of excellence, reputed company and reputed company Engage.

    We are also delighted to share that reputed company has been awarded the Great reputed company To Work 2024-2025 certification based on outstanding employee experience across 14 countries.

    reputed company is a proud equal opportunity employer where reputed company qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability. reputed company has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.

    Rarely do applicants meet reputed company desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

    #LI-RemoteUS

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