Customer Support Engineer I (PWD/PCD)

100% remote Flexible hours Hiring now

About CloudWalk:

We are not just another fintech unicorn. We are a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network - literally and metaphorically.

The Role:

You're the frontline hero, the voice of InfinitePay. In our high-octane world, you'll tackle customer issues head-on, from simple guidance to complex technical juggernauts. Your mission: Deliver exceptional service, solve problems end-to-end, and turn challenges into triumphs.

What You'll Be Doing

Engage with customers through chats, emails, and calls, offering stellar support and solutions.

Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues.

Provide alternative solutions, aiming to retain and delight our customers and clients.

Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn.

What You'll Need to Succeed

Exceptional communication skills, adept in various interactions.

A keen desire to create outstanding customer experiences.

Analytical prowess and logical problem-solving skills.

A sense of ownership, treating each situation with responsibility and dedication.

Meticulous attention to detail, coupled with an eagerness to continuously learn and improve.

Fluency in Portuguese.

Upper intermediate English skills, primarily for internal communication with our diverse, multinational team.

Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies.

Basic knowledge of SQL.

Nice To Have

Familiarity with programming languages, particularly Ruby || Python

Passion for technology, especially tools like ChatGPT, and how they can transform customer experiences.

What We Offer

A chance to grow and learn in a supportive, dynamic environment.

A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation.

Additional Information

Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments—together.

apply to this job

Apply

Customer Support Engineer I (PWD/PCD)

What You'll Be Doing

What You'll Need to Succeed

Nice To Have

What We Offer

Additional Information

Keep exploring

Regulatory Analyst (PCD/PWD)

Operational Risk and Internal Controls Analyst (PCD/PWD)

AML-FT Analyst (Focus on Data)

MS Dynamics 365 Software Engineer

Project Manager - Client Experience (Remote-US)

Senior Android Software Engineer

Project Manager - Cybersecurity Pen Testing

YouVersion Group Office Leader

Executive Assistant

Creative Learning Designer

Experienced Data Entry Specialist – Remote Opportunity at arenaflex

Experienced Virtual Data Entry Clerk – Remote Work Opportunity for Administrative, Customer Service, and Sales Professionals at blithequark

E-Learning Instructional Designer (Remote)

Associate CMO

Remote Janitorial Supervisor - Nome Public Schools ($22-$26/HR, DOE - Nome AK - 3x3 Rotation/Housing/No Meals)

Insurance/Claims Associate

Virtual Math Teacher- High School- Teaching Certified- Fall 2021

Product Software Engineer, .NET AI Prompt Engineering

Consultant, Advisory Services

Experienced Administrative Data Entry Specialist – Remote Work Opportunity with arenaflex for Detail-Oriented and Organized Individuals