UX Research Lead

The UX Research Lead will help define and drive the future of our product design organization. They will inform our experience strategy, envision complex UX ecosystems, and inspire teams to push the boundaries of innovation. This role requires a clear vision of the future of user experience and the courage to pursue forward-thinking ideas.

Wrike product design team consists of 20+ full-stack product designers, 2 UX researchers, 2 UX writers, 3 Architects, 5 Managers (including this role), and a Head of Product Design. The team is distributed among different locations in Europe with the main hub located in Prague. All these professionals are inspired by each other, the broader organisation and by our customers.

People

• Provide leadership, direction, and mentorship for a team of UX researchers.
• Lead the UX Research cross-functional practice, guiding designers, product managers, and writers to conduct impactful customer research.
• Develop and deliver training programs to uplevel UX research and design thinking skills for designers, product managers, and engineers.

Product and Strategy

• Drive UX research hands-on for one or two high-priority, high-impact research initiatives that can help the organization learn and grow its business.
• Synthesize team insights on unmet needs and new perspectives on achieving the company mission.
• Provide feedback on problem and solution reviews as an active member of review sessions.
• Influence and manage change by understanding what matters for the business and adapting communication to be relevant and insightful to different audiences.
• Work with organizational leadership to build a pervasive customer-centric culture, with customer needs as the foundation and design thinking as the discipline for decisions.

We work in cross-functional product teams, as a UX Research Lead you'll be leading a small and mighty team of UX Researchers and ensure smooth cooperation with both Engineering and Product departments. We believe our product experience will be our major driver of innovation and differentiation and UX Research is instrumental to our success. Our product is thriving in a highly competitive market and it's used by millions of people worldwide to achieve their best within their teams and organizations.

• Experience in establishing UX research as a strong contributor to business decision making.
• Experience leading a team of UX researchers.
• Proficiency with customer research methods.
• Experience leading cross-functional activities and workshops using design-thinking methods to inform product strategy and planning.
• Up-to-date expertise in human-centered design best practices.
• Ability to present designs to a wide range of audiences.
• Excellent communication skills, with the ability to distill complex ideas to their essence.

• 28 calendar days of paid vacation
• Sick leave compensation
• Life insurance plan
• Health insurance plan
• Fitness plan (800 EUR/year)
• Parental leave
• 2 volunteer days
• Full-remote & On-demand access to Co-working space
• Utility allowance (30 EUR/month, subject to taxation)

Your recruitment buddy will be Alexandra Vorobyova, Lead Recruiter. #LI-AV1

Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 

Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.