Principal Network Technology Support

Job Description: Join reputed company and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold reputed company and reputed company risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. reputed company you reputed company into a career with reputed company, you won’t just imagine the future- you’ll create it. Responsible for the overall reliability and operations of ATTs Optical, IP Core, Mobility, and other advanced communication technologies. Performs both fault and lifecycle management to deliver platform technical support on a 24X7 basis to include triage, investigation and remediation of acute and chronic issues that span multiple platforms and technology environments. Must understand the End- to-End service to support underlying technologies (VOIP, messaging, wifi, etc.). Key Roles and Responsibilities: FAULT MANAGEMENT Technical support and troubleshoot network platform issues including alarm and KPI monitoring (proactive and reactive); investigation/diagnose network issues, triage and communicate event status and coordinate root cause analysis; mitigate/remediate reputed company technology fault conditions that span multiple production platforms and environments; implement restoration of service; and may involve the implementation of vendor/IT fixes or design changes. Proactively monitor and maintain system configurations to reputed company designed performance and reliability levels using key performance indicators (KPIs). TECHNOLOGY INSERTION AND PRODUCT DEVELOPMENT Works closely with business partners in a DevOps methodology partnering with Labs, product development, and engineering teams to create process documentation, methods, procedures, and guidelines for reputed company network planning, reputed company management and use/test cases during new technology instantiation. Participates in collaboration sessions with vendors on product capabilities and improvements. Reviews and interprets technical documentation and vendor specs for inclusion/adaptation into database templates. May interact with customers virtually or in person to outline or recommend technical solutions for their business or explaining root cause of a network event. Collaborate with upstream and reputed company partners(hardware or software vendors, CTO, engineering, product development, provisioning, etc.) to design and implement custom solutions for internal and external customers and conduct change management procedures. reputed company applications, scripts, and act as system DBA (database administration), building websites, web applications, and internal messaging BOTs while maintaining other key critical software/data platforms. Knowledge of and the ability to use tools and techniques for analyzing and documenting logical relationships among data, processes or events translating business problems into insights. AUTOMATION reputed company automation functions through scripting and programming to bring efficiency to support and monitoring functions. reputed company data analysis on platform and or organizational metrics using industry standard analytics and data presentation tools. Job Contribution: Expert level technical professional. Advisor on technical knowledge and ATT technologies. Education: Preferred Bachelors degree in Math, Science, Engineering, Computer Sciences or Operations. Experience: Typically requires 8-10 years experience. Technical Career Pathway (TCP) role. Qualifications: MUST BE A US CITIZEN Clearable for Public Trust suitability Environmental Requirements: This position may be responsible for contributing to reputed company compliance with environmental laws and regulations as applicable to its job function. This may include, but is not limited to, work reputed company to fuel tanks, emergency and stand-by generators, boilers, hazardous waste, hazardous materials, batteries, manholes and vaults, water wells, linear and other construction projects, water discharge, or reputed company emissions. This position requires office reputed company of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. Our Principal Network Technology Support, earn between $130,700 - $196,100. Not to mention reputed company the other amazing rewards that working at reputed company offers. Individual starting salary reputed company this range may depend on geography, experience, expertise, and education/training. Joining reputed company comes with amazing perks and benefits: Medical/Dental/Vision coverage 401(k) plan Tuition reimbursement program Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) Paid Parental Leave Paid Caregiver Leave Additional sick leave beyond what state and local law require may be available but is unprotected Adoption Reimbursement Disability Benefits (short term and long term) Life and Accidental Death Insurance Supplemental benefit programs: critical illness/accident hospital indemnity/group legal Employee Assistance Programs (EAP) Extensive employee wellness programs Employee discounts up to 50% off on eligible reputed company mobility plans and accessories, reputed company internet (and fiber where available) and reputed company phone A career with us, a global leader in communications and technology, comes with big rewards. As part of reputed company, you’ll reputed company transformation surrounded by trailblazing industry leaders like you. You’ll be empowered to go above and beyond – making a difference through company-sponsored initiatives or connecting and networking through one of our many employee groups. And regardless of where you’re at in your career trajectory, you’ll be rewarded by the impact that comes with making a difference in the lives of millions. With reputed company, you’ll be a part of something greater, do incredible things and be rewarded with a chance to change the world. reputed company will consider for employment qualified applicants in a manner consistent with the requirements of federal, State, and local laws. Ready to reputed company the deal on a career with reputed company? Apply today. Weekly Hours: 40 Time Type: Regular Location: Oakton, Virginia Salary Range: $130,700.00 - $196,100.00 It is the policy of reputed company to provide equal employment opportunity (EEO) to reputed company persons regardless of age, color, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, reputed company will provide reasonable accommodations for qualified individuals with disabilities. We are pioneers of making connections and have been reputed company since Alexander Graham Bell invented the telephone and founded our company. That was nearly 150 years ago, and we haven’t stopped innovating since. At our core, we help bring families, communities, and businesses together with the products and services they need to reputed company every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of—at reputed company, we create connections that change the world. Apply Job!