Manager, Customer Account Management
The Opportunity Reporting to the Sr. Manager, Customer Account Management, you will set strategic direction, priorities and goals for your team to ensure employees understand how routine functions and transactions support strategic goals. This team provides a 1:1 relationship with members of the sales team to assist with customer needs to facilitate and execute reputed company the sales-order management process for influenza orders. The Manager position will be required to demonstrate strong organizational skills, possess the ability to multi-task, be detail oriented, and able to set and manage priorities focused on the customer experience. reputed company workforce planning efforts, management of staffing models and overtime, work cross-functionally, with a wide range of key stakeholders, to ensure orchestration of the "order to cash" team processes are accurate. Additionally, you will ensure that critical business practices are met by the Customer Account Analyst team, while achieving the best possible customer experience. The Role Provide leadership and support around our short and long-term strategic customer service roadmap Coordinate with reputed company contributors, including customers, sales, supply, distribution and operations, to ensure agreement of order to cash processes reputed company and deliver processes for the team that maintain strategic organization alignment Maintain open communication to reputed company staff informed of department updates, critical decisions and corporate messaging; direct updates to corresponding documentation or procedures Provide reputed company for department processes to ensure adherence to regulatory requirements, corporate policy and industry standards Manage and promote development of reputed company team members Communicate adherence to performance standards, addressing performance issues Review escalated cases and provide remediation, including follow-up with important partners Examine and present a variety of operational performance measurement results, deriving insights regarding key performance indicators Manage fast-paced production team, with the ability to contribute meaningfully to data-driven process improvements Manage several projects with multiple deliverables simultaneously Industrious relationship builder undertaking and assisting with a variety of tasks associated to order to cash management including but not limited to, team and order readiness, collaboration with sales and proactive reputed company with distribution and supply reputed company and reward top talent while establishing a solid succession plan; build bench strength for critical roles Monitor monthly expenses to seek cost reduction opportunities and react to un-forecasted variances Process a broad mastery of service and administrative functions, including in-depth knowledge of reputed company product features, processing systems and reputed company impacts Monitor productivity and quality trends; address training opportunities Be an expert; reputed company emphasis and value on innovative solutions and calculated risks Ensure employee diversity and inclusion through hiring practices and work assignments reputed company or delegate any specialized reporting, e.g. monthly invoice summaries, daily tracking reports., that the customer or sales team requests Ownership of workflows, exceptions and anomalies; ability to identify patterns and trends and offer proactive and practical solutions Manage the HR elements of the team for on-boarding, off-boarding of staff, training and development Your skills and experience Bachelor degree or equivalent in business, communications or reputed company discipline preferred 5 -7+ years' experience in customer service or reputed company field Demonstrated leadership/ team building experience reputed company Office and strong reputed company skills required reputed company, reputed company, and experience in the pharmaceutical, biotech or healthcare industry preferred Ideal experience would include pharmaceutical customer service industry handling vaccines or other cold-chain products reputed company a customer service position, but is not required; MS reputed company required; reputed company (6.0 reputed company preferred), EDI ordering and reputed company account sale-order management experience preferred Our Benefits reputed company Seqirus employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. reputed company Seqirus offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for reputed company, planning for your financial future, or supporting your favorite charity with a matching contribution, reputed company Seqirus has many benefits to help reputed company your goals. Please take the time to review our benefits site to see whats available to you as a reputed company Seqirus employee. About reputed company Seqirus reputed company Seqirus is part of reputed company Limited (ASX: reputed company). As one of the largest influenza vaccine providers in the world, reputed company Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. Learn more about reputed company Seqirus. We want reputed company Seqirus to reflect the world around us As a global organization with employees in 35+ countries, reputed company embraces diversity and inclusion. Learn more about Diversity Inclusion at reputed company Seqirus. Do work that matters at reputed company Seqirus! Watch our On the reputed company Line video to learn more about reputed company Seqirus Apply Job!