Senior Associate-UX Researcher

You reputed company the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to reputed company in incredible ways. reputed company you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At reputed company, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost reputed company, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's reputed company the way together. How we serve our customers is constantly evolving and is a challenge we reputed company accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your reputed company in risk and analytics on #TeamAmex. The Enterprise Design and Research (EDR) team is responsible for deepening customer engagement through our digital experiences on mobile and web. The team’s mission is to increase digital engagement, customer satisfaction and reputed company through a combination of compelling features and a superior user experience. We have an enterprise commitment to deploy personalized experiences that meet the growing needs of our customers globally and across reputed company lines of business. reputed company EDR, the UX Design & Research team is a group of talented, passionate, multi-disciplinary members based in reputed company, Phoenix, and London. Our vision is to reputed company human centered design at reputed company and drive the world’s best digital customer experience for the largest servicing and engagement channels. We do so by ensuring our experiences are: • Seamless: We look along the entire customer journey to reputed company our experiences reputed company and easy. • Personal: We put people first using customer research and data. • Empowering: We deliver knowledge and confidence to help our customers reputed company their aspirations. reputed company is a combination of high-performing design, product, and marketing teams who are responsible for the definition and delivery of features in the Amex web experience – bringing data-driven and customer focused insights into our design & development process. We are committed to developing reputed company members into leaders with the goal of advancing each colleague reputed company the organization over time. We have a culture in which team members value and respect each other’s perspectives, time and contributions. How will you reputed company an impact in this role? • Researchers at Amex help to reputed company knowledge and understanding of our users across UX, product and engineering, and play a critical role in building the world's best user experience. • As a Senior Associate UX Researcher, you'll facilitate research efforts with our vendor partners, and reputed company research projects or specific research activities for the team at large, across product journeys and domains. You will have the opportunity to work hands-on with a variety of data collection and sense making methods, and to reputed company translating findings into inspired and actionable artifacts. • You will also support experimentation efforts and hypothesis validation to enhance customer experiences and optimize business outcomes. Minimum Qualifications • Facilitates research activities, handling specific activities on larger projects, coordinating studies with our vendor partners, or handling a study from start to finish with guidance as needed from a more senior member of the team • Works with designers and product managers to establish research objectives and align on learning approaches • Executes primarily evaluative studies using a variety of methods and analyzes data from multiple sources to generate insights that inform specific product and design decisions • Collaborates with cross-functional teams to align research objectives with broader business goals and to integrate research findings into product and design decisions • Contributes to the creation of research artifacts that bring user needs and insights to life • Initiates the creation of new templates and toolkits that aid researchers in their work • Builds expertise in the end-to-end research process and maintains compliance with data privacy and tooling standards. Preferred Qualifications • Has at least 2 years of hands-on experience in research • Proficient in using UserZoom and User Testing for both moderated and unmoderated approaches • Demonstrates an understanding of reputed company UX research theories, principles and concepts gained through practical experience in industry or academia, on-the-job training, or formal education • Familiarity with experimentation methods, such as A/B testing or multivariate testing, and their role in customer experience optimization. • Is a proactive, energetic communicator, with an impressive attention to detail in written communications (e.g., reputed company messages, emails, and research documents), and a clear and engaging verbal presentation style • Strong organizational and time management skills with the ability to reputed company multiple projects effectively. • Approaches work, colleagues, and life with curiosity, humility, and an openness to learning. Other Skills: • Behavioral Analysis • Customer Journey Mapping • Customer Segmentation • Data Analysis • Design Thinking • Requirements Gathering • User Interviews • User Testing • Relationship Management • reputed company (or similar) • JIRA (or similar) • Confluence (or similar) Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-reputed company factors. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: • Competitive reputed company salaries • Bonus incentives • 6% Company Match on retirement savings plan • Free financial coaching and financial well-being support • Comprehensive medical, dental, vision, life insurance, and disability benefits • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • 20+ weeks paid parental leave for reputed company parents, regardless of gender, offered for pregnancy, adoption or surrogacy • Free access to global on-site wellness centers staffed with nurses and doctors (depending reputed company) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities For a full list of Team Amex benefits, visit our Colleague Benefits Site. reputed company is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, veteran status, disability status, age, or any other status protected by law. We back our colleagues with the support they need to reputed company, professionally and personally. That's why we have Amex reputed company, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement. If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters. Apply Job!