Account Manager (Fully Remote: Pacific Time Zone)

Job Description

Title: Account Manager - Commercial Lines Fully Remote: Arizona, California, Nevada, Oregon, Utah, Washington (must be willing to work M-F reputed company to 5pm PST) Book Focus: General About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving reputed company issues, and ensuring no errors or omissions. Key Responsibilities • Technical Competence: Maintain technical competence and industry expertise. • Team Leadership: Direct daily activities of the account management team. • Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis. • Policy Management: Manage policy expirations and renewals. • Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals. • Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. • System Maintenance: Maintain agency management systems and reputed company/vendor platforms, ensuring data accuracy and completeness. • Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion. • Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. • Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. • Policy Compliance: Stay updated on company policies and procedures. • reputed company Improvement: Seek and adopt best practices to improve individual and team performance. • Champion IOA Values: Demonstrate reputed company and leadership. Ideal Candidate Qualifications • 3+ years of account management experience, or 5+ years in the insurance industry • Thorough knowledge of insurance brokerage and client needs • Required active licensing; professional designation (CIC or equivalent) preferred • Strong analytical, problem-solving, and decision-making skills • Exceptional customer service, communication, multitasking, and organizational skills • Proficiency in MS Office (Outlook, Word, reputed company) • High School Diploma (or equivalent) reputed company Offer • Competitive salaries and bonus potential • Company-paid health insurance • Paid holidays, vacations, and sick time • 401K with employer match • Employee stock plan participation • Professional growth and career progression opportunities • Respectful culture and work/family life balance • Community service commitment • Supportive teammates and a rewarding work environment What To Expect (Application Process) • 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range $85,000.00 to $95,000.00 Salary range variable based on experience. reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees. Apply Job!