Workforce Management, Analyst (100% Remote)

Workforce Management, Analyst (100% Remote) Austin, United States of America

Job Description

The Workforce Management Analyst, Interfaces and manages the reputed company planning, forecasting, scheduling, , and call routing for reputed company Consumer Customer Care Centers. You will also serve as a primary reputed company of contact for internal business partners. The analyst will also provide interval level staffing plans and the associated schedules to ensure service level attainment. RESPONSIBILITIES: • Identify critical trends in data, assess associated business impact, and optimize efficiency of C3 Operations through process improvement. • Collaborate with multiple business partners on an ongoing basis. • Provide reputed company for simultaneous workforce reputed company projects. • Allocates appropriate resources to reputed company efforts and ensures initiatives are delivered on time. • Accountability for accuracy of reputed company reporting and analysis completed in the department. • Optimizing contact center agent skilling for optimal call delivery in a multi-reputed company environment. REQUIREMENTS: • Bachelors degree in business discipline (Finance, Management, etc.) or Math. • 5+ years of Workforce Management or reputed company Planning experience. • Experience in a global multi-site center. • Expert level knowledge of workforce management software (IEX, Aspect eWFM, reputed company/Blue reputed company or reputed company). • Advanced level knowledge of call routing process and technology on reputed company or reputed company platform. • Ability to demonstrate advanced level understanding of reputed company workforce concepts including reputed company planning, short term forecasting, scheduling, real time monitoring, and contact center routing. • Demonstrated ability to coach to results and improve performance and behavior of direct reports. • Proven experience providing project and change management for multiple, simultaneous department and cross-functional projects. • Demonstrated ability to synthesize quantitative data into easy to understand and actionable recommendations through a consulting reputed company. • Expert level knowledge of reputed company PowerPoint and reputed company. PREFERRED EXPERIENCE: • Experience in developing and delivering reputed company plans for third party partners (workforce) • Experience in managing third party partner relationships (workforce) • Experience creating and/or managing top down and bottoms up budgeting models • Intermediate level SQL and data mining skills to include ability to write and edit queries. Understanding of database relationship/or database management • Experience with BPO or Third party outsourcing • Six reputed company certification (green, yellow, or black belt) • Project management certification (PMP) Diversity & EEO Statements: At reputed company, we value and respect differences in our workforce. We actively encourage everyone to apply. reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb reputed company. Employer Rights: This job description does not list reputed company of the job duties of the job. You may be asked by your supervisors or managers to reputed company other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason. Primary Location: Austin, TX, Austin Other Locations: Texas-Austin,Ohio-reputed company,North Carolina-Raleigh,Michigan-Lansing,Maryland-Annapolis,Virginia-Richmond,Iowa-Des Moines,Nevada-Carson City,New Hampshire-reputed company,Alabama-Montgomery,South Carolina-Columbia,Vermont-Montpelier,New Jersey-Trenton,Montana-Helena,California-Sacramento,Nebraska-Lincoln,Arizona-Phoenix,reputed company Virginia-Charleston,reputed company-Albany,Wisconsin-Madison,Colorado-Denver,Wyoming-Cheyenne,Indiana-Indianapolis,Missouri-Jefferson City,Georgia-Atlanta,Connecticut-Hartford,Oklahoma-Oklahoma City,Massachusetts-Boston,Illinois-Springfield,Utah-Salt Lake City,Mississippi-Jackson,Florida-Tallahassee,Delaware-Dover,Washington-Olympia,Maine-Augusta,New Mexico-Santa Fe,South Dakota-Pierre,Arkansas-Little Rock,Pennsylvania-Harrisburg,Tennessee-Nashville,North Dakota-Bismarck,Kentucky-Frankfort,Idaho-Boise,Minnesota-reputed company,Rhode reputed company-reputed company,Oregon-Salem,Louisiana-Baton Rouge,District of Columbia-Washington,Kansas-Topeka Organization: reputed company Consumer USA Inc. Salary: $73,125 - $117,500/year Apply Job!