Director, People Operations

You’re a champion of company culture and operational efficiency. You are an empathetic servant leader with ground-floor experience finding, recruiting, hiring, and engaging talent and driving operational growth in a digitally native enterprise. You work with a global team that creates smart, creative and impactful digital experiences that solve complex challenges.

Modus is a digital consulting firm headquartered in New York City with offices throughout the United States, Latin America, Europe, and the Asia Pacific region. A fully remote global team that creates clever, creative, and impactful digital experiences—designed for thoughtful humans, by thoughtful humans—we’re an interdisciplinary group of pros who question everything in the name of delivering solutions that transform businesses from something customers need to something that delights them.

Our Director, People Operations is an integral part of our Operations team reporting into our Managing Director. 

Responsibilities

• Lead recruiting, onboarding, performance, and engagement programs

• Manage onboarding and offboarding of employees as required

• Supervise bi-weekly payrolls

• Collaborate and build trust with team members at all levels

• Champion and curate the Modus company culture and drive DEIA throughout the applicant and employee experience

• Leverage metrics for continuous improvement and performance management of all POPs led programs

• Define and manage business workflows for continuous review and improvement or automation

• Optimize and scale recruiting efforts, including sourcing, applicant nurturing, interviewing, and team structure

• Enhance and personalize the remote employee onboarding journey

• Improve systems for performance and goal management

• Nurture healthy feedback communication patterns at all levels

• Provide ongoing training and support for managers

• Coach and advise the leaders and managers on strategic and complex employee issues. Provide proactive solutions and alternatives that are pragmatic and reflect company values

• Lead the POPs team. Directly manage US-based members and collaborate with POPs Managers in the Philippines and LatAm

• Own and scrupulously manage benefits programs and employee files

• Collaborate with PEO and legal partners as needed

• Guide management and employee actions by researching, developing, communicating/educating, and maintaining People policies, procedures, methods, and guidelines

• Work collaboratively cross-functionally within Modus, as required

• Other duties related to the position that arise from time to time

Qualifications

• 7+ years of relevant experience in People Operations / HR with a preference for professional services background

• A consistent track record of successfully scaling teams, developing culture, maintaining low attrition and high engagement in a fast-paced environment.

• Broad technical HR knowledge from employment law, benefits programs, and payroll to leading practices across the talent lifecycle, applicant and employee experience, employee engagement, and organization change

• Experience utilizing and managing PEO and retirement service providers

• Knowledge of the complexities of hiring for growth, including models that leverage contractors and outsourcing companies

• Keen interest in developing DEIA initiatives and challenging organizations to create the best possible environment for employee development, inclusion, happiness, and career success

• Exercises confidentiality and good judgment in complex and sensitive situations, establishing broad trusted relationships

• Practical experience performing all tactical People related duties for a company, while also driving big-picture initiatives

• Motivated to positively impact the performance of a growing company

• High social and emotional intelligence; you truly enjoy mentoring team members and cultivating strong relationships with all types of people

• Exceptional communication and interpersonal skills

• Outstanding emotional intelligence, intuition, and problem-solving skills

• Demonstrated passion for operational efficiency and process optimization

• Ability to handle ambiguity and open-ended problems

In addition to a competitive salary, Modus offers a great work environment, a premium health care plan, training courses and certifications, the opportunity to work with the latest technologies and other great benefits.

If you are self-motivated and enjoy being part of a diverse team of talented people who are helping to invent the digital future, apply now!