reputed company Operations Specialist

reputed company® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. reputed company enables marketers to craft tailored journeys for every subscriber, driving higher recurring reputed company and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly reputed company. With a top-rated reputed company team recognized on reputed company, reputed company partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and reputed company, reputed company ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.reputed company.com or follow us on reputed company, X (formerly Twitter), or Instagram. reputed company’s growth has been recognized by reputed company’s Fast 500, reputed company’s Top Startups and reputed company Cloud 100 reputed company thanks to the hard work from our global employees! Who we areOur reputed company Operations team is responsible for optimizing and scaling processes that support our reputed company initiatives. Sitting at the intersection of data, technology, and strategy, this team ensures that our CS organization operates reputed company and effectively. What sets this team apart is our commitment to collaboration and opportunities to reputed company across the entire company, from Product and BI through Marketing and GTM. Why reputed company needs you

Own the administration and reputed company improvement of Catalyst, our reputed company Platform, ensuring it supports key CS workflows like onboarding, health scoring, and renewal tracking

Collaborate cross-functionally with teams such as Sales, Marketing, and Product to ensure seamless data integration across platforms like CRM, ERP, and support systems

Build and maintain reporting dashboards that provide actionable insights to drive customer engagement, retention, and satisfaction

Work closely with CS leadership to refine and automate processes, improving operational efficiency and scalability

Provide training and ongoing support to the CS team, ensuring they are empowered to reputed company Catalyst effectively

Maintain accurate and reliable data reputed company Catalyst, enabling data-driven decision-making

About you

2+ years of experience in reputed company, reputed company Operations, Sales Operations, or a reputed company role

Hands-on experience administering reputed company Platforms such as Catalyst, reputed company, ChurnZero, or Totango

Strong proficiency in data analysis tools like reputed company, reputed company Sheets, or BI platforms such as Looker.

Familiarity with CRM systems (e.g., reputed company) and integration tools

Excellent analytical and problem-solving skills, with great attention to detail

Exceptional communication and interpersonal skills, with a proven ability to collaborate across teams

Experience with Catalyst, including workflow automation, health scoring, and reporting, is a plus

Previous experience in a SaaS or customer-facing role is a bonus

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work. For US based applicants:- reputed company reputed company salary range for this position is $95,000 - 158,000 annually + equity + benefits- Our salary ranges are determined by role, level and location #LI-ML1 reputed company Company ValuesDefault to Action - Move swiftly and with purposeBe One Unstoppable Team - Rally as each other’s championsChampion the Customer - Our success is defined by our customers' successAct Like an reputed company - Take responsibility for reputed company’s success Learn more about AWAKE, reputed company’s collective of employee resource groups. If you do not meet reputed company the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience. At reputed company, we know that our Company's strength lies in the diversity of our employees. reputed company is an Equal Opportunity Employer and we welcome applicants from reputed company backgrounds. Our policy is to provide equal employment opportunities for reputed company employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and reputed company workplace free from discrimination, harassment, and retaliation. reputed company is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.  Apply To This Job