Senior Account Manager

Levellr provides software and community expertise to some of the world’s largest gaming companies (Scopely, Krafton, Hutch), brands (Google, NFL) and music labels (Universal, Warner) to help them grow, manage and monetize communities on Discord. 

We’re hiring a Senior Account Manager in the US whose focus will be working with a number of blue-chip brands using Levellr to help them thrive on Discord.

This is a unique opportunity to join a fast-growing startup as we continue our expansion, especially in the US. As Levellr’s Senior Customer Success Manager, you will be the trusted adviser for a portfolio of our top consumer brands, helping them build thriving communities and maximise the value of Levellr's tools and insights. 

You’ll work closely with the business development, account, and community management teams to ensure smooth onboarding, drive product adoption, and deliver actionable strategies to foster engagement, satisfaction, and growth within their Discord communities. By leveraging Levellr’s insights, you’ll guide clients in creating vibrant and successful online spaces while ensuring long-term client success and retention.

Main Responsibilities

• Be the strategic lead, responsible for retaining and expanding a portfolio of high-value accounts. Guiding clients from onboarding to becoming advocates for Levellr and thriving Discord communities.

• Deliver unmatched value by crafting outcome-driven strategies that unlock the full potential of your clients’ Discord communities, while transforming powerful insights into measurable business impact.

• Build trusted relationships, running high-level meetings, solving challenges, and driving engagement, satisfaction, and growth.

• Manage complex global accounts, expanding stakeholder connections to increase the visibility and impact of Levellr’s tools.

• Collaborate across teams, ensuring seamless execution of community strategies alongside Community Managers, Product, and Business Development.

• Lead by example, sharing best practices and mentoring team members to elevate overall performance.

• Stay ahead of trends, providing innovative recommendations based on Discord insights and Levellr’s latest features.

• Thrive in a remote-first environment, excelling in asynchronous communication while remaining connected with clients and the team.

Qualifications

• Minimum 5+ years of experience in account management, customer success, or a related field (SaaS experience required)

• Proven track record of exceeding customer expectations and driving account strategy & growth

• Excellent communication, interpersonal, and presentation skills

• Ability to build strong relationships and navigate complex situations with stakeholder management both internally and externally

• Attention to detail and solution-driven

• A passion for understanding online communities and curious about the space as a whole

Bonus Points

• Experience with the community management tech space (Discord especially)

• Experience working with high profile, global brand accounts within the tech and digital sectors

• Experience working with Notion

• Formulating client or community feedback into effective product feature requests

Levellr is run by two co-founders, Tom (CEO) and Ben (CTO), who have been building communities for the last 15 years at companies big (YouTube, Interpublic Group) and small (MyCujoo). We launched the company in 2021 with a mission to help our customers with the shift to community platforms like Discord and Reddit. We’ve largely bootstrapped so far, recently raising some investment from experienced gaming and media investors like Mitch Lasky, Owen Mahoney, Crush Ventures and Dylan Collins as well as senior executives from Krafton, Riot Games, Amazon, EA and SuperAwesome. 

• We work remotely. You’ll see us in calls from London coworking spaces, suburban home offices, and the occasional Airbnb.

• We get stuff done. We have a bias for action and love creating value from nothing but our code and our conversations.

• We thrive in uncertainty. We listen to market feedback and iterate continuously to build products our customers love.

• We value autonomy, independence, transparency, and trust. We always do the right thing for the team and the business, even if it costs us & we give each other radically honest feedback and challenge assumptions.

Benefits

We take the health and well-being of our teammates seriously which we reflect in our benefits. Please note, as we are a remote-first company, benefits may vary based on your location. 

• 5 weeks holiday allowance

• Medical, Dental, and Vision Health Insurance in the US

• Co-working space access (Soho Works —> locations across London and US)

• Home office budget once you pass 3 months probation

• Hybrid remote & flexible working hours

• Stock option plan

Remote restrictions

• Workday must overlap by at least 3 hours with London, UK