Bilingual Member Experience Representative - Remote
American Logistics Values Be Genuine. Put People First. Foster Transparency. Stay Relevant. Maintain Tenacity. Teamwork. About the Job As a Member Experience Rep, you will be at the forefront of the customer experience by arranging non-emergency medical transportation. Each interaction matters to us, and you have the opportunity to make a positive impact. Some of the duties include, but are not limited to: ? Receive inbound calls and make outbound service calls, assess the customer?s transportation needs, and assist appropriately ? Interact with clients, transportation providers, and other customers via phone and software applications (Data entry required) ? Deliver a simple customer experience with every interaction ? Trouble-shoot and problem solve situations that may be outside standard procedures ? Become a knowledge expert Shifts: We are currently hiring for all shifts. Full-time and Part-time available. Preference will be given to those who are available for early mornings, evenings and weekends.
Requirements
American Logistics is proud to employ a diverse workforce. The experience and skills needed are: ? Ability to demonstrate strong communication and interpersonal skills ? Basic software and web knowledge, and the ability to pick up new technology quickly ? Work well with others, and be willing to help team members ? Ability to problem solve ? High attention to detail ? Reliability - As you work remotely, you will need to be available to supervisors and be trusted to adhere to your assigned schedule What?s in it for You ? Work-life balance ? We offer set schedules that are flexible ? Potential for advancement within the organization ? Benefit Package that includes: ? Medical insurance ? Dental insurance ? Vision insurance ? Company paid life insurance ? Company paid disability insurance ? Paid Holidays ? Paid Time Off ? 401k Retirement Savings Plan (with Employer Match after 1 year of employment) ? $15.00 per hour (Spanish-speakers eligible for $16.00 per hour starting wage) American Logistics offers a unique work culture that allows people to make a difference and thrive. We value our employees? feedback and ideas, and view them as critical to our success. Job Type: Full-time Pay: From $15.00 per hour Expected hours: 30 ? 40 per week Benefits: ? 401(k) ? 401(k) matching ? Dental insurance ? Flexible schedule ? Health insurance ? On-the-job training ? Paid time off ? Referral program ? Vision insurance ? Work from home Shift: ? Day shift ? Evening shift ? Morning shift ? Night shift ? Overnight shift Work Location: Remote Apply Job!