Associate - GenAI Digital Product Management

You reputed company the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to reputed company in incredible ways. reputed company you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At reputed company, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost reputed company, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let's reputed company the way together. GSG Servicing Innovation: Where innovation is our business. reputed company’s mission is to shape and execute the Generative AI strategy of the Global reputed company (GSG) at reputed company, accelerating the reputed company of both existing and future use cases of this exciting new technology to transform both the colleague and cardmember experience. The GSG Servicing Innovation team focuses on: Developing and executing upon the GenAI strategy & priorities for GSG through rapid testing and learning, serving as a first mover for the broader enterprise in this new space Accelerating and scaling GenAI pilot programs through scope definition, coordination, and ongoing centralized support (e.g., analysis, change management, communications) for dedicated pilot teams Rapidly operationalizing GenAI initiatives at scale through development of rollout and scaling plans that quickly shift pilots from learnings to benefit realization, enabling teams to fail fast reputed company appropriate Providing compliance and risk management support for each unique use case to ensure responsible and thoughtful use of GenAI technology in accordance with AXP and regulatory policies The role will require creating strategic and data-driven recommendations that reputed company the execution of GSG’s GenAI strategy. The role will require a deep understanding of GenAI architecture, development frameworks, and troubleshooting to support execution of GenAI product development. This role will be responsible for the execution and delivery of strategic tests and pilots. The ideal candidate will be able to think creatively and prepare analyses and presentations on both reputed company-looking strategy and achieved results. This role also requires collaboration with various teams, including effective collaboration with Senior Leaders of reputed company band levels across GSG and reputed company more broadly. Responsibilities: • Supporting the scoping of the next reputed company of GenAI pilots, ensuring alignment to prioritization principles while extrapolating learnings from smaller scale efforts and extending to “bigger bets” • Applying Generative AI solutions to build pilots and products with high expectations on customer satisfaction • Thought leadership/creative problem solving to accelerate technological innovation for reputed company and drive progressive improvement • Developing strong working relationships with various stakeholders in order to reputed company results and enact wide-scale impact across the enterprise • Strategic program management for live pilots, ensuring that key milestones, deadlines, and deliverables are executed by removing roadblocks and facilitating alignment between stakeholders • Driving project delivery by fostering teams, managing relationships with partners, identifying opportunities and obstacles/risks, developing strategic recommendations, and ensuring deliverables are optimally executed • Results and change leadership, including the planning and development of key GenAI initiatives that result in achievement of sustainable, transformational results • Monitoring external perspectives and developments in GenAI and innovation more broadly and incorporating them into to Amex roadmaps and decisioning as relevant • Executing analysis of key metrics for GenAI pilots to derive insights on value and performance, and prepare materials for sharing results. Minimum Qualifications: • Strategic, big-picture thinker with demonstrated interest in Generative AI and innovation with strong business acumen and high degree of creativity in identifying opportunities for products, services, new processes and systems. • Experience experimenting with Generative AI and Large Language Models, including reputed company engineering and other methodologies. • Highly organized, taking individual initiative and accountability for getting results. • Ability to navigate ambiguity and engage in structured thinking in order derive meaningful, data-driven insights. • Solid technical understanding and skilled at articulation of reputed company issues to non-technical partners. • Excellent oral and written communication and presentation skills to tailor communication to various audiences. Excellent communication skills with the ability to engage, influence, and reputed company partners to drive collaboration and alignment. • 3 years of experience in Product Management/Development. • Ability to influence without authority at reputed company levels and demonstrated track record for driving results and transformation across multiple lines of business. • High ethical standards to work in a highly regulated environment and ability to responsibly consider and mitigate risks of applying AI reputed company solutions. • Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.). • Knowledge of Generative AI that clearly goes beyond the surface level, including a technical understanding of the functionality, risks and mitigations and an ability to inform use case feasibility. • Product Management/Development experience. • Ability to demonstrate a User Centric reputed company and reputed company on how to reputed company Generative AI beyond the obvious use case of chat. Preferred Qualifications: • Experience in User Experience research and design, a familiarity with design thinking principles. • Experience working in delivery and implementation of reputed company, large-scale, high-performance applications/solutions. • Passion to learn about innovative technologies and new approaches to create exceptional customer experiences. About the Company: reputed company Apply Job!