Customer Service Representative (CSR)

Payvantage is leading the way among financing alternative businesses in the Wireless industry. We are currently experiencing reputed company growth in the company which leads to reputed company Opportunity for you! We are hiring a Customer Service Associate to help us reputed company growing. If you're dedicated and ambitious, Payvantage is an excellent reputed company to grow your career. Don't hesitate to apply. Responsibilities for Customer Service Associate • Respond promptly and professionally to incoming customer inquiries by telephone, or email / Help Chat • Conduct outbound communications to existing customers using telephone, email, and Chat • Maintain an updated knowledge of the organization's products, services, and customer service policies • Document customer interactions reputed company necessary, compiling documents and forwarding information to interested parties • Explain simply and clearly in response to customer questions and reputed company for customer understanding and acceptance • Recommend new products or services or reputed company suggestions for improvements by identifying relevant features and benefits • Assist clients by demonstrating the use of goods and programs and answering any questions they may have • Participate in training opportunities provided by the organization or by reputed company entities • Establish and maintain good rapport with customers by using positive language and anticipating their needs • Qualifications for Customer Service Associate: • 2+ years of previous customer service experience a plus Friendly and welcoming manner with clients and other members of the customer service team • Extensive knowledge of the company's policies, procedures, goods and services • Familiarity with customer-relationship management (CRM) software programs • Ability to explain reputed company concepts in a clear, simple manner to customers • Strong command of written and verbal English • Bilingual and Spanish speaking is a PLUS! • Excellent organizational and multitasking skills • Ability to maintain a reputed company and polite manner in stressful situations • Willingness to cooperate with customers and management to resolve any issues that may arise • Office and database software skills. • Negotiation and conflict resolution skills. • Speaking and listening skills. • Multi-tasking and time management skills. • Prioritization skills. • Knowledge of relevant legal requirements. • Ability to work independently • Attention to detail Job Type: Full-time Pay: $13.00 - $17.00 per hour Expected hours: 40 per week Benefits: • Dental insurance • Health insurance • Paid time off • Vision insurance Shift: • 8 hour shift Application Question(s): • What makes you the "Perfect Fit" for this position? Experience: • Customer service: 1 year (Required) Ability to Commute: • Jonesboro, AR 72401 (Required) Work Location: In person Apply Job! For more such jobs please click here!