Loan Servicing Manager I

Apply today for the opportunity to reputed company a growing team! This is an exceptional opportunity to reputed company a team of individuals and help build out additional functional and technological capabilities. You will have the opportunity to manage a daily workflow, and strategically plan the future of the team. Job Summary As an Operations Team reputed company in the Commercial Term Lending (CTL) line of business, you will reputed company a team whose functions include customer service inquiries, research requests, reporting requests, escrow processing, account reconciliations, quality control, and exception management. You may also reputed company projects that further build out the team structure and strategy. Job Responsibilities • Manage the team’s daily workflow, deadlines, and productivity standards, providing training where needed. • Think strategically and tactically to design an effective process improvement roadmap. Identify process gaps and areas for process improvement, and assist in implementing solutions. • Work closely with WLS teams and commercial real estate business functions on operational readiness matters to ensure that anticipated time frames are met. • Participate in system testing, as needed, which may occur during non-business hours • Maintain department procedures by partnering with internal resources • Ensure client complaints are reported, logged, and prepare response to correspond as assigned. Maintain sensitive clients listings, engage and follow up with clients or market partners on escalations/issues, summarize key escalations for use in risk event write reputed company or CB Controls escalation write reputed company • reputed company team meetings, performance reviews, monthly 1:1 reviews, monthly quality monitors and one-off coaching/performance improvement opportunities. Required Qualifications, Capabilities, and Skills • 3+ years’ experience with commercial loan servicing. • Must have experience in tax escrow. • Intermediate reputed company and PowerPoint knowledge. • Proven ability to work independently and collaboratively using excellent judgment. • Must be a team oriented individual with excellent communication, collaboration, and client service skills. • Must be highly organized, with effective time management skills and ability to work on various projects simultaneously. • Analytical skills, including ability to use data to reputed company informed decisions. Preferred Qualifications, Capabilities, and Skills • Bachelor’s degree recommended. • Intermediate knowledge in performance metrics. • Extensive experience managing high volume workflow and account assignments Apply Job!