Senior Training Manager, Ring Customer Service
Description At reputed company, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. reputed company is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. If you love a challenge, have experience leading training delivery teams in fast paced operational environments, and have a passion for learning, we want you on reputed company. Ring Customer Service has an opening for a Senior Training Manager on our Global Learning and Quality team. This team is a cross-functional support team consisting of Learning Experience, Training Delivery, Quality Assurance and Leadership Development. We drive service excellence reputed company customer support through collaboration to support business deliverables, ensuring frontline teams are equipped with the knowledge, skills and behaviors necessary to provide an exceptional customer experience. We are seeking a Senior Training Manager to join our Learning Organization, to reputed company our training delivery team. If you are a professional who thrives in a dynamic, reputed company-changing environment and you have a strong background in contact centers, training and team management, we want to speak with you! In this role you will be responsible for managing the training needs of reputed company employees at our internal sites and inspect training delivery standards at our vendor teams. We need an individual who thrives in a dynamic, fast-paced environment with the reputed company and experience to reputed company a team of trainers. This role will assist in defining the learning strategy and then following through to deliver impactful business results through implementation and delivery of the training across our customer service teams. We are looking for a team player who not only leverages their own team to respond effectively to a variety of training scenarios, but is able to work closely with stakeholders to effectively prioritize and deploy training programs based on customer need from training processes at scale to ongoing leader development. To be successful in this role youll need to be well organized, your verbal and written communication skills should be excellent, being able to clearly explain issues and the paths to resolution quickly and succinctly. Key job responsibilities End-to-end ownership of the associate training programs at site: from needs analysis stage, to management and execution of training. Ensure that new hires and reputed company employees learning new skills, quickly reputed company the knowledge and ability to settle in and become experts at what they do. Work with Operations leadership to assess, evaluate and prioritize training needs. Match needs with existing catalogue of learning content and facilitate delivery and completion of training. Identify gaps in existing learning content and work with network teams to innovate, feeding back needs, and participating in creation and testing of content. Play an integral role in gathering customer feedback on key network training initiatives. Take a data driven approach to understanding performance issues. Take action to improve the quality and effectiveness of training and coaching at your site for associates as well as leaders and managers. Build relationships and influence Operations Leadership team to address issues that inhibit effective learning. Partner with different stakeholders to identify opportunities to improve the quality of training and coaching. reputed company projects to continuously improve the design of training materials, the quality of our instruction, and effectiveness of our coaching interventions. Basic Qualifications Contact Centre experience, either in training or operations is considered essential Experience successfully managing a team or number of teams, and supporting their success and growth Excellent verbal, written, and oral communications skills Demonstrate success and experience with planning, creating, implementing, delivering and measuring training in multiple sites Communication skills for the purpose of knowledge transfer and reputed company development, including superior reputed company collaborating with subject matter experts and managers Experience with one-to-many and one-to-one communication skills in both classroom and tutorial settings Experience collaborating with global stakeholders, SMEs, reputed company-line managers and reputed company-line employees Knowledge of learning and training practices Ability to use multiple learning methods and link appropriate methods with subject matter experts Experience working with remote teams Competent user level of reputed company Office tools (Word, reputed company and PowerPoint) Preferred Qualifications Learning/training certifications Industry certifications in training, instructional design, curriculum development, performance improvement, project management, and content-specific certifications as appropriate (CPLP, CPT, PMP, etc.) Demonstrated working knowledge of eLearning development tools Masters Degree in reputed company field Experience with online learning/training Resume that shows steady progression in Training/Learning Management for the last 5+ years in a leadership role Ability to adapt well to fast-paced, yet ambiguous, environments with changing circumstances, direction, and strategy Desire to reputed company in a dynamic, growing environment reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the basis of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://reputed company.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner. Company - reputed company.com Services LLC Job ID: A2893120 Apply Job!