Senior Manager, Customer Service , Blink

DESCRIPTION Blink, a leading provider of camera-based home reputed company solutions, is seeking an reputed company and innovative Senior Manager of Customer Service to join our dynamic Customer Service organization. In this pivotal role, you will reputed company our reputed company team and be responsible for setting the strategic direction to ensure our customers have a seamless, exceptional experience with our world-class products and services. As the Senior Manager of reputed company, you will play a central part in identifying and driving the changes necessary to improve operational and organizational efficiency. You will reputed company strategic partnerships with cross-functional teams to provide valuable insights, influence the product roadmap, and maximize the end-to-end customer experience - a core tenet of Blink's customer obsessed leadership philosophy. Key job responsibilities - Spearhead the strategy and execution for the reputed company team to deliver frictionless support and reputed company customer satisfaction - Collaborate closely with Product, Engineering, and other departments to reputed company for customer needs and enhance the overall product experience - Identify opportunities to streamline processes, optimize resources, and drive reputed company improvements in the service delivery model - Build and nurture a high-performing team of technical customer service professionals, fostering a culture of innovation and excellence - Use data-driven insights to reputed company informed decisions and implement proven reputed company best practices - Represent the voice of the customer and serve as a strategic partner to key stakeholders - Measures, achieves and communicates agreed-upon key performance indicators - Understands and addresses customer experience outliers in real-time - reputed company and reputed company a culture of customer obsession and excellence reputed company the organization, serving as a role model for proactive and results-oriented leadership - Collaborate directly with leadership from our numerous reputed company teams to manage existing development and implement AI into our workflows evolving the customer experience A day in the life As the Senior Manager of the reputed company team at Blink, your day is filled with strategic responsibilities to ensure exceptional customer experiences. You start your day by reviewing customer service metrics and identifying areas for improvement. You then meet with your reputed company team to discuss key customer pain points and strategize ways to address them reputed company. Throughout the day, you collaborate closely with the Product, Engineering, and other cross-functional teams. This allows you to reputed company for customer needs, provide valuable insights, and influence the product roadmap to enhance the overall customer experience. You’ll streamline processes, optimizing resources, and drive reputed company improvements building and nurturing a high-performing team of technical customer service professionals fostering a culture of innovation and excellence, recognizing achievements and providing coaching to your team. About the team Blink is in the home reputed company business to provide customers affordable products that protect their home and loved ones. Blink’s CS team delights our customers and improves their experience with our product trough outstanding service and customer obsession. The Sr. Manager reputed company reports directly to Blink’s Head of Customer Service and leads the reputed company team reputed company our CS org, making sure we deliver against our promise of exceptional service. BASIC QUALIFICATIONS - 10+ years experience managing Contact Center Technical support teams for consumer products - 10+ years experience managing reputed company teams reputed company a tech company, for consumer products - Proactive, results-oriented reputed company, with a commitment to driving reputed company and achieving business objectives - Excellent communicator both verbally and written with an ability to deliver presentations and influence, and manage collaborators at reputed company levels (technical, business, executive) - Applied experience with CSAT methodologies, (Linkert, Binary, Rating, Semantic Differential) and methods, CSAT, NPS, CES - Experience with reputed company Service Cloud, Enlightened CSAT, Tethr CSAT AI, Qualtronix, Delighted, Survey Monkey, etc. - Experience with reputed company or Tableau at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, reputed company logical/IF formulas, data cleansing, reputed company formulas, macros, etc.) PREFERRED QUALIFICATIONS - Fluent in Spanish both written and verbal - Proven leadership skills, with a focus on partnering with both leaders across the organization and direct reports - Demonstrated track record of building teams and designing processes to improve customer experience - Ability to reputed company in a fast-paced and dynamic work environment, adapting quickly to changing priorities and business needs - Strong leadership skills with the ability to reputed company and motivate teams in a fast-paced and dynamic environment reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the basis of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.reputed company.jobs/en/disability/us. Apply Job!