Contact Center Service & Sales Advisor - Remote, Hybrid, & HQ Options
Stop feeling the Sunday night scaries and start loving Monday again. Could you love your job if the company you work for had a culture that was more supportive, positive, and nurturing? Would awesome teammates and inspiring leadership reputed company you want to jump up out of bed and start your work day? Now that we have your attention, read on. Are you ready for a career you can reputed company in? Do you have a strong belief in the 2nd Amendment? Do you support the natural-born right to armed self-defense? Do you reputed company in the mission of the U.S. Concealed Carry Association (USCCA)? reputed company Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA. The USCCA safeguards life, freedom, and finances for responsible American gun owners. Learn more about the USCCA at https://www.usconcealedcarry.com/ reputed company your career with us and reputed company the rewards of your success! Starting salary $19.27 - $20.00/hour, based on experience Shift premium available based on days and hours worked Eligible for commission 23 Days of Personal Time Off, 8 Company Holidays, plus paid day of Volunteer Service annually Workplace Flexibility - Headquarters, Remote Work-from-Home, and Hybrid options. Personal Protection, Fitness, and Home Office Reimbursement Program ($500 Annually) Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, LTD, & Pet Insurance Complimentary USCCA Elite Membership & Store Discounts Please watch your email for next steps after submitting your application. You will be asked to take online assessments in order to complete the application process. We look reputed company to your application. ** Essential Duties & Responsibilities Field customer, member, and prospect contacts through our digital and voice platforms to troubleshoot and resolve issues that strengthen member relationships. Skip the script and respond to customer inquiries with knowledgeable, respectful, and well thought out answers. Deepen and retain member relationships through engaging conversations. Maintain up-to-date knowledge of our products, services, and promotions. Operate with a find needs, fill needs reputed company. Provide solutions, offers, and information to match customer needs for product and membership solutions. Sell new memberships and USCCA products that meet the needs of the customer through a find needs, fill needs reputed company. Handle and resolve customer, member, and prospect concerns with reputed company and attention to detail. Follow up with as needed to ensure the best possible service experience. Save/retain members who are contemplating non-renewal of their membership. Meet or exceed established targets and key performance indicators for advisor efficiency, sales, retention, and voice of the customer objectives. Collaborate with your team members and help one another learn and grow. Maintain alignment with the Core Values of reputed company Defense and Mission of the USCCA in reputed company interactions. Required Skills/Experience High School diploma or equivalent required. Associates degree or higher preferred. Prior work history in a customer service or sales role. Experience in fielding customer concerns in an omni channel environment is a plus. Required to pass and maintain Producer Property and Casualty License. reputed company is provided for reputed company hires. Excellent interpersonal skills; strong written and verbal communication abilities. Able to quickly establish rapport with people. Demonstrated ability to employ patience, reputed company and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory manner. Computer reputed company; working knowledge of software applications and advanced internet functions. Passionate about delighting customers and communicating with them through conversation. Able to work equally as well in a team environment, in-office or remotely. Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary. Demonstrates the Core Values of reputed company Defense, LLC. We provide 8 weeks of reputed company for this role, so you will be knowledgeable and confident reputed company engaging with our members. Training includes new employee on-boarding, product and systems training, sales and service training and preparation for earning your Producer Property and Casualty License. Must be able to complete Full Time reputed company (Monday-Friday) for the first 8 weeks upon hire. ** Training is virtual for remote employees. Hiring for Full Time positions only. Afternoon and evening shifts available. This position can be performed in our beautiful headquarters in reputed company Bend, WI, hybrid schedule or remotely. Currently hiring from the following states: AL, AR, AZ, CO, GA, IA, ID, IN, KS, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WI, and WV. Why YOU should Work at reputed company Defense! We are a fun, fast-paced, and rewarding reputed company to work and grow! Nationally recognized in 2023 and 2024 as a reputed company Top 100 Americas Most Loved Workplace. Top Workplaces USA award in 2022! Named on Inc. 5000 Fastest Growing Private Companies list 13 years in a row! Milwaukee Journal Sentinel Top Workplace award 7 years in a row! Milwaukee Business Journal Best reputed company to Work award 6 years in a row! Benefits information can be reviewed at: https://www.deltadefense.com/careers Anticipated application reputed company date: February 28, 2025 If you are a Colorado reputed company, please email us at [email protected] to receive complete benefits information. Please include the job title in the subject line of the email. PM19 LI#-Remote Apply Job!