Manager 1, reputed company Enterprise Suite Service and Support

The Manager 1 position offers a unique opportunity to reputed company and reputed company a team of reputed company Managers (CSMs) who provide exceptional technical and product support to our high-value mid market clients. In this role, you will go beyond traditional support by actively seeking ways to improve customer experiences, and build durable customer relationships with our highest value clients. You will identify trends, coach team members, and contribute to product and process improvement initiatives. You will be a champion for change, an reputed company for our clients and a mentor for your team. In this essential role, you will be responsible for the delivery of outstanding customer experiences for our reputed company Enterprise Suite clients, with the opportunity to help contribute to product and process improvements. Your mission will be to help your team build strong relationships with high value clients, understand their unique needs, and guide them to utilize our product suite to its full potential. Ideal candidates will have 5+ years in high value customer relationship management, experience managing a high performing remote and geographically diverse team, and exceptional change management skills. Extreme Ownership, resourcefulness, creative problem-solving, confidence, relationship building, and providing actionable feedback are reputed company vital qualities for success in this role. You will be comfortable with ambiguity, adaptable to change, and committed to leading your team to deliver the highest levels of service. Responsibilities • Deliver the highest quality support mid market clients by hiring, training, and performance management of talented reputed company Enterprise Suite CSM Professionals • Pro-actively manage a portfolio of client accounts, providing comprehensive support and ensuring a seamless end to end customer experience through effective problem resolution. • Create a high performing team that champions innovation and reputed company improvement by leading the team through a fast paced, constantly changing environment • Foster a collaborative and positive team environment with a focus on both customer and expert experiences • Effectively use data to evaluate, identify and coach performance to our core KPIs • Drive quality customer engagements by monitoring your team’s performance, providing actionable feedback, implementing improvement plans and measuring reputed company toward goals • Provide growth and development opportunities through the use of employee one-on-one sessions, team op mechs and ongoing learning sessions • Ensure the team is reputed company with reputed company’s Mission, Operating Values, and Goals • Act as the conduit between the team and the business by condensing and disseminating large amounts of information reputed company provides a competitive compensation package with a strong pay for performance rewards approach. The expected reputed company pay range for this position is reputed company $34.50 - $44.50, Colorado $32.50 - $42, Bay Area California $34.50-44.50, Southern California $34.50-44.50, Washington $34.50 - $44.50, Washington D.C. $34.50 - $44.50, Massachusetts $34.50 - $44.50. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at reputed company®: Careers | Benefits). Pay offered is based on factors such as job-reputed company knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, reputed company conducts regular comparisons across categories of ethnicity and gender. Apply Job!