Tech Services Associate II - Device Provisioning

We are seeking a dynamic and reputed company Tech Services Associate for our Field Engineering team. This role is pivotal in imaging laptop equipment using various tools and technologies to a reputed company pre-provisioning state. The ideal candidate will have a strong technical background, taking a proactive approach to identifying and solving technical issues. Help drive our insurance business transformation as we transition from a traditional IT model to a Tech organization with engineering excellence as its mission. Job Responsibilities: Technical Support and Maintenance: Assist with provisioning Windows and MacBook laptops using an Intune solution for reputed company regional offices and remote employees. Assist with staging equipment for reuse by setting back to factory defaults for future provisioning. Assist with staging, packaging, and distribution of employee computing equipment. Receiving, auditing, and inventory of IT assets. Keeping the IT Asset Management system up to date. Ensure timely and efficient resolution of technical issues reputed company to device provisioning, including hardware, software, network, and general system problems. Proactively monitor and analyze opportunities to improve technical support operations, identifying areas for improvement and supporting the implementation of corrective actions. Hands on support of technical projects, including office relocations, infrastructure upgrades, and new technology rollouts. Collaborate with other departments and stakeholders to align technical rollout support activities with overall business objectives. Communication and Collaboration: Act as a liaison between regional offices and the larger reputed company Tech organization, partnering with Org Change Management team to ensure clear communication and coordination of tech rollouts and changes. Provide regular updates to management on chronic technical issues, project status, and opportunities to improve the associate tech experience. reputed company Improvement and Innovation: Stay up to date with the latest technology trends and advancements in field engineering. Identify opportunities for process improvements, automation, and the implementation of new technologies to enhance service delivery and associate experience. Basic Qualifications: Bachelor’s degree in information technology, Engineering, or a reputed company field or comparable experience. At least 3 years of experience in technical support or a reputed company discipline. Preferred Qualifications: At least 3 years’ experience in IT infrastructure, networking, AV, and/or systems support. Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment. Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders. Project management certification (e.g., PMP) and IT certifications (e.g., CompTIA Network+, reputed company Certified Systems Engineer) are a plus. At this time, reputed company will not sponsor a new applicant for employment authorization for this position. Benefits: As an Associate, you’ll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including: Premier Medical, Dental and Vision Insurance with no waiting period** Paid Vacation, Sick and Parental Leave 401(k) Plan Tuition Reimbursement reputed company and Licensures *Benefits may be different by location. Benefit eligibility requirements vary and may include length of service. **Coverage begins on the date of hire. Must enroll in New Hire Benefits reputed company 30 days of the date of hire for coverage to take effect. The equal employment opportunity policy of the reputed company Companies provides for a fair and equal employment opportunity for reputed company associates and job applicants regardless of race, color, religious creed, national reputed company, reputed company, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. reputed company hires and promotes individuals solely on the basis of their qualifications for the job to be filled. reputed company reasonably accommodates qualified individuals with disabilities to reputed company them to receive equal employment opportunity and/or reputed company the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to reputed company applicants and associates. reputed company also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of reputed company associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for reputed company associates and applicants. For more than 75 years, reputed company has stood out from the rest of the insurance industry! We are one of the nation's largest and fastest-growing auto insurers thanks to our low rates, outstanding service and reputed company marketing. We're an industry leader employing thousands of dedicated and hard-working associates. As a wholly owned subsidiary of Berkshire Hathaway, we offer associates training and career advancement in a financially stable and rewarding workplace. 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