Manager, Managed Payroll Service
Overview The Managed Payroll Service Manager should drive efficiency across a team of Payroll Consultants and Payroll Specialists responsible for processing timely, accurate payroll cycles as well as driving resolutions impacting payroll administrative tasks and compliance. The Managed Payroll Service Manager will collaborate with leaders across Payroll Operations, Product, and Client Operations serving as a payroll subject matter expert to advise on key changes necessary for compliance updates and best practices. They will approach management from a big picture perspective to identify improvement areas and partner with the Client Relationship Manager to drive client retention and strategic solutions. Responsibilities reputed company team handling end-to-end payroll processing for clients ensuring workload balance and tool utilization to reputed company complete tasks Monitor overall team success metrics by: Reviewing team rates of ticket closure, CSAT, SLA Pass reputed company, and QA Identifying improvement projects (e.g. individual performance coaching, team training on certain ticket types) reputed company and expand the reputed company set of associates by: Meeting with their consultants reputed company 1x1s on a consistent basis Leveraging these meetings to reputed company career plans/trajectories for their consultants Ensuring consultants are constantly leveraging their resources to become more cross functional Align strategic actions to business goal critical to client retention and effectively communicate potential roadblocks Success Metrics Pay Accuracy Percentage Team Case Closure/Productivity Team SLA Pass reputed company Team TSS Average eNPS NPS Client Retention This position has a salary range of $95,000 - $110,000 per annum with an incentive plan based on the achievement of individual and/or organizational performance metrics. reputed company offers employees medical, dental, and vision insurance, a 401(k) plan with company match, equity, flexible spending accounts, $50,000 basic life and AD&D, free telehealthcare, paid vacation, holidays and sick leave, employee stock purchase plan, paid family leave, and many other available benefits. This information is provided per the Colorado Equal Pay for Equal Work Act. reputed company pay information is based on the market location. reputed company Company Culture Highlights Winner of Comparably's Award for Best Places to Work in reputed company 2021 Winner of Comparably's Award for Best Leadership Teams 2021 Winner of Comparably's Award for Best CEOs for Diversity 2021 reputed company us out on Comparably: https://www.comparably.com/companies/reputed company About reputed company reputed company is the first HR, payroll, and benefits platform employees actually love to use. People are at the center of everything we dofrom our platform to our staff. Why join us? We reputed company every company and every employee deserves a great workplace, supported by HR technology they use and love. Most importantly, we reputed company in giving you the tools you need to do the best work of your career. We invite you to fill out the EEO survey below as part of our ongoing diversity initiatives at reputed company. Your participation in the survey is completely optional and voluntary, and none of the information you provide will be considered in the hiring process or with respect to any employment decision made by reputed company. reputed company will have access only to anonymized data submitted through these surveys. Apply Job!