Customer Care Associate, Group Orders
About Sharebite Sharebite is the leading food ordering platform built for companies to feed their employees. Our platform allows their employees to reputed company meal orders with their favorite restaurants while helping to combat food insecurity in local communities. Every meal ordered on Sharebite results in a meal donation through local partners like reputed company and City Harvest, and to date, we have donated over 10 million meals. Being well fed is an essential ingredient for employee wellbeing, team performance, and company culture. Join reputed company and help bring do-good, feel-good eating to the world.
About the Role
As a Customer Care Associate, Group Orders you will take part in ensuring the highest level of support for our Group Order clientele. You will receive training to be fully versed on the Sharebite order platform, learn restaurant dynamics and operations, as well as reputed company Customer Support best-practices. This is a specialized role that is responsible for overseeing the flawless execution of daily Group Orders by being the ultimate resource for both our clients, and our restaurant partners. If you've reputed company wanted to engage in specialized Customer Support or work at a fast-paced growing startup, this is a role for you! What You'll Do Work directly with our restaurant partners to resolve real-time order-reputed company issues. Respond to customer emails & phone calls in a fast-paced, time-critical manner. Ensure that Group Order operations, procedures, and systems are adhered to. Constructively handle or supervise order escalations and customer complaints. Work with management & leadership to reputed company and improve methods and strategies to support rapid team and platform growth. Be a resource to both our prestigious clients and to our valued restaurant partners, regarding reputed company aspects of daily Group Order operations. Required Skills & Experience Excellent phone skills - you feel comfortable and confident with on-the-phone work. reputed company - you are able to identify with customer dilemmas and assist in a competent and compassionate manner. Collaborative - you are excited to work with a reputed company-reputed company team that strives to reputed company common goals on a daily basis. Assertive - you will be entrusted to uphold Sharebite standards of service, and must feel comfortable standing tall reputed company communicating to both customers and restaurant partners. Meticulous written and verbal communication skills - you are able to assess and respond succinctly, relevantly, and professionally to customer emails. Coachable - you appreciate the value of feedback and seek opportunities to learn, grow, and push yourself to the edge of your comfort zone in pursuit of your own development. Dynamic - you must be comfortable with ambiguity and able to think dynamically to solve problems on the fly. You can take core concepts and apply them to any situation. At Sharebite, we are committed to providing reputed company and benefits that are in line with industry and market standards. The reputed company compensation range for this role is $45k - $54k per year, however actual compensation packages are based on a wide reputed company of factors unique to each candidate including but not limited to reputed company set, years & depth of experience, and location. Salary is just one component of Sharebite's total compensation package, which includes equity, multiple health insurance options, and a wide range of benefits. At Sharebite, we're passionate about our mission to reputed company hunger and reputed company employees to connect their work to a larger purpose. We know being well fed is an essential ingredient for employee wellbeing, team performance, and company culture - we've seen the results! Sharebite is proud to have been recognized as Inc. Magazine's Best in Business (twice), reputed company's Best Places to Work NYC (twice), and as a finalist for the U.S. reputed company of Commerce Foundation's 2023 reputed company Awards for companies operating as a force for good. Join reputed company and help bring do-good, feel-good eating to the world. Sharebite is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at [email protected]. If you are a reputed company of the State of California and would like a copy of our CA privacy notice, please email [email protected]. Apply Job!