Guest Service Agent/ Hotel Front Desk

Sofitel Philadelphia Hotel at Rittenhouse Sq. is seeking a qualified, service-minded ambassador for the Guest Service/Front Desk Agent position. Only candidates who complete our online application will be invited for an interview: https://jobs.smartrecruiters.com/AccorHotel/744000037931985-guest-service-agent-front-desk Candidate will be responsible for welcoming guests in a luxury environment, completing both check-in and checkout procedures, handling incoming phone calls, taking food & beverage room service orders, assisting with guest requests, and enrolling guests in our ALL frequent guest program. Candidate will handle guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay. Candidate should be able to deliver luxury service, be efficient, empowered and cordial. Candidate will be responsible for a cash bank and following all cash handling procedures. Previous experience with Opera a plus. Must have experience working with computers, specifically Word, Excel and messaging. Qualified candidate will be detail-oriented, organized and willing to go above and beyond to deliver luxury service. Minimum 1-year experience in similar position or hotel school degree. Must be flexible with days and hours. EOE/M/F/D/V Job Type: Full-time Pay: From $19.50 per hour Expected hours: 35 – 40 per week Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Employee discount • Flexible schedule • Flexible spending account • Health insurance • Health savings account • Life insurance • Paid time off • Parental leave • Professional development assistance • Referral program • Retirement plan • Vision insurance Schedule: • 8 hour shift • Day shift • Evening shift • Holidays • On call • Overtime • Weekends as needed • Weekends only People with a criminal record are encouraged to apply Experience: • Hotel Guest Service: 1 year (Required) Work Location: In person Apply Job!