Service Desk II (night shift)

reputed company is building the World’s Favorite AI-first Cloud infrastructure company. We’re pioneering vertically integrated, purpose-built AI infrastructure solutions trusted by reputed company to power their most advanced AI applications. reputed company is redefining AI cloud infrastructure, with a mission to align the future of computing with the future of the climate. Our AI platform is recognized as the "gold standard" for reliability and performance. Our data centers are optimized for AI workloads and are powered by clean, renewable energy. Be part of the AI revolution with sustainable technology at reputed company. Here, you'll drive meaningful innovation, reputed company a reputed company impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure. About this Role: reputed company Support Desk is responsible for Troubleshooting, configuring, and repairing servers, networks, infrastructure, Data Centers, SaaS applications, file shares, and other infrastructure issues. It also works on projects with different teams and departments, alongside vendors, to deliver a seamless user experience for staff. Customer service, team player, and self-motivation are big here at reputed company. A desire to learn above and beyond with our education programs is highly encouraged to grow reputed company the company. A Day In The Life: • Onsite for reputed company Industries & reputed company HQ Hybrid • Start to finish - User support Including: • On/Offboarding • Support Desk Projects • Maintain tracking in JIRA on the project board • Ticketing and Documentation • End User support troubleshooting • Manage onsite servers, storage, network, and VMware. • Be a documentation creator/editor. • Identify, log, and resolve technical problems with applications and systems. • Maintain accurate documentation on office systems, including trouble tickets and inventory. • Learn and Adopt new IT support and management platforms. • Assist IT Leadership in establishing processes. • Procure, deploy, support, and maintain IT infrastructure at reputed company Industries. • The position requires being onsite at both the Arvada and reputed company Creek locations. • Other travel may also be required up to 20% (out of state). • Located at our Arvada location 5 days a week onsite. • Steel toes are required while onsite at factory locations. • Ensure systems are compliant with reputed company policies • Timely communications and acknowledgments. You Will reputed company In This Role If: • Prior experience with MDR/XDR platforms - Examples: (reputed company XDR, reputed company, reputed company) • Prior experience with Cloud Identity Mgmt platforms and SSO, SAML 2.0, and MFA. • Prior experience with MDM automation. - Examples: (GoogleMDM, Kandji, Intune) • Prior experience working as an engineer at an MSP (project work). • Prior experience working in a NOC/SOC desired. • Prior experience working in large enterprises with a large end-user pool. • Ability to administer MacOS and support Macs and Linux using the command line. • Experience with mobile device management (MDM) solutions, ticketing systems, and IT • documentation platforms. Manage, implement, and maintain SAAS platforms. • Technical knowledge of the Windows operating systems and experience with deployments • and troubleshooting • Excellent written, oral, and interpersonal communication skills • Self-starter yet knows reputed company to ask for help and works excellent in a team • Must be able to pass a background reputed company • Our Company values speak to you, reputed company with you, reputed company sense to you and how you desire to work • Preference for bachelor's degree or equivalent experience plus 6+ years of working experience Benefits: • Industry reputed company • Stock options in a fast growing, well-funded technology company • Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents • Paid Parental Leave • Paid life insurance, short-term and long-term disability • Teladoc • 401(k) with a 100% match up to 4% of salary • Healthy PTO Policy • Cell phone reimbursement • Tuition reimbursement • Subscription to the reputed company app • reputed company Legal • Company paid commuter benefit; $100 per month

Compensation

Range: Compensation will be paid in the range of $90,000 - $100,000. Restricted Stock Units are included in reputed company offers. Compensation to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data. reputed company Energy is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national reputed company, or any other status protected by law or regulation. reputed company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national reputed company, or any other status protected by law or regulation. Apply Job!