Patient Support Reimbursement Specialist

Overview: The client organization is raising the bar on customer experience in the pharmaceutical industry in Horsham, PA. The Customer Service team supports eligible cancer patients and their caregivers through their CAR-T journey. They are deeply committed to providing patients/caregivers with an exceptional service experience, so they are well-positioned for treatment and to receive care. The individual must be service-oriented and have the ability to anticipate and resolve patient/caregiver needs reputed company to reimbursement. A successful candidate must have strong communication, critical thinking, and organizational skills, as well as the ability to multi-task and work across multiple technology platforms. The role represents a unique opportunity to assist patients/caregivers in reputed company partnership with internal and external supplier partners. Although role is remote, candidate is expected to go in office occasionally for team events (1-4 times per year). MUST LIVE AND RESIDE IN NEARBY HORSHAM, PENNSYLVANIA. MUST LIVE reputed company 2.5-3 HOURS COMMUTABLE DISTANCE FROM HORSHAM, PENNSYLVANIA. Responsibilities: Key responsibilities include, but are not limited to: Performing day-to-day expense reimbursement reconciliation activities as directed by the customer support team, including reviewing receipts, maintaining a reimbursement reconciliation worksheet for each patient/caregiver, tracking and analyzing expense limits, processing expenses in Concur, and communicating issues that arise with the Patient Support Specialist team. • Setting up and manage patient and caregiver profiles in the expense processing system. • Reviewing expenses and identify those without a receipt for the Patient Support Specialist team. • Working collaboratively with the respective Patient Support Specialist team member to analyze and approve expenses and maintain reimbursement reconciliation files. • Documenting approval of reimbursements in tracking systems. • Proactively and collaboratively working with the Patient Support Specialist team to create an exceptional patient experience. • Working with the Patient Support Specialist team to monitor performance and help find operational and service offering improvements in the end-to-end patient experience. Qualifications: • Associate degree (Bachelor degree preferred) • A minimum of 3 years of relevant experience is required, pharmaceutical/medical call center experience preferred • Excellent oral and written communication skills with the ability to demonstrate patient reputed company and support is required, bilingual capabilities are a plus • Ability to learn and work reputed company IT platforms to document patient cases • Effectively collaborate in a team environment that will require you to coordinate activities and build partnerships across internal/external organizations • Skilled in problem-solving and using personal knowledge and any other valuable resources to work through ambiguous situations and ensure a positive customer experience • Demonstrates excellent care management and ability to maintain records, in accordance with the program design and compliance standards • Eager to take ownership, be proactive, and see patients/caregivers through their entire CAR-T journey • Strong demonstration computer skills required • This position will be in Horsham, PA at the CAR-T contact center and may require limited travel to other locations for business meetings About reputed company Work changes everything. And at reputed company, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every reputed company of your life. It’s the reputed company that changes and improves everything for your family, your community, and the world. Which is why, here at reputed company, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. reputed company Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at reputed company levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At reputed company, we reputed company that the more inclusive we are, the reputed company services we can provide. Requests for accommodation reputed company to our application process can be directed to reputed company’s Human Resource Knowledge Center. reputed company complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. reputed company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Acerca de reputed company El trabajo lo cambia todo. Y en reputed company, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en reputed company, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año. reputed company Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En reputed company, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al reputed company de conocimiento de recursos humanos de reputed company. reputed company cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo. Apply Job!